Senior Relationship Banker | Bayless

Busey Bank•Saint Louis, MO

12d

About The Position

The Senior Relationship Banker is an advanced banking role combining customer service, sales, and branch operations expertise. The position handles complex transactions and customer concerns, builds relationships with high-net-worth individuals and business customers, recommends tailored financial solutions, and contributes to branch sales and operational performance. The banker also supports branch leadership, mentors junior associates, and helps ensure compliance with bank policies and regulatory standards. Responsibilities include opening and managing personal and business accounts; helping customers with account maintenance and digital banking; processing and assisting with loan applications; performing transactions and cash-handling duties; identifying and escalating suspicious activity; and supporting branch operations, security, and efficiency. The role requires knowledge of banking products, customer relationship management, lending fundamentals, and Microsoft Office. Lending Relationship Bankers must maintain active registration with the Nationwide Mortgage Licensing System & Registry (NMLS).

Requirements

High school diploma required.
At least 2 years of banking experience with lending responsibilities required.
At least 1 year of previous training experience, or a combination of mentorship, military, or management experience, required.
Strong sales and customer service skills.
Strong oral and written communication skills.
Knowledge of basic math and accounting functions.
Knowledge of basic lending principles and how to assess customers’ financial needs.
Ability to accurately count money.
Ability to perform duties and make decisions under frequent time pressures.
Ability to stand for extended periods and lift 50 pounds.
Ability to explain products and services to current and potential customers.
Knowledge of Microsoft Office.
If lending, must maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS); if registration is not active by the hire date, it must be attained immediately upon employment.

Responsibilities

Provide high-level customer service and resolve complex customer inquiries, complaints, and concerns.
Serve as a primary contact for high-net-worth individuals and business customers, offering tailored financial solutions.
Build long-term customer relationships by identifying needs and recommending appropriate banking products and services.
Cross-sell products and services, meet or exceed monthly sales and referral goals, and develop growth opportunities through community engagement, marketing, and referrals.
Open and manage personal and business accounts accurately and in compliance with regulatory requirements.
Assist with account maintenance, transfers, check orders, and online and mobile banking services.
Process and assist with personal loan and home equity line of credit applications, conduct initial screenings, gather documentation, and coordinate with loan officers or other departments.
Educate customers about loan products, eligibility requirements, and loan terms.
Process transactions as needed, balance the cash drawer, and ensure transactions are accurately recorded.
Follow bank policies, procedures, and regulatory requirements; identify suspicious or potentially fraudulent activity and escalate it appropriately.
Protect customer privacy and handle customer data securely and confidentially.
Mentor and train junior Relationship Banker I and II staff in banking procedures, compliance, and customer service.
Coach branch staff and support them in meeting operational, sales, and customer service standards.
Support daily branch operations, including cash balancing, supply management, and opening and closing activities.
Assist branch leadership with branch security and operational efficiency.
Participate in cross-selling in coordination with Banking Center leadership and other lines of business.

Benefits

401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Long-term disability coverage
Supplemental voluntary life insurance
Short-term disability coverage
Wellness incentives
Employee assistance program
Eligible associates may access pre-tax health savings accounts and flexible spending accounts.
May be eligible for bonus or incentives based on company and individual performance.