Relationship Banker - New Jersey Union Essex Market
About The Position
As a Relationship Banker in a Chase branch, you represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to help clients. You acquire, manage, and retain client relationships, understand financial needs, and recommend appropriate products and services. You also connect clients with digital banking tools and specialized colleagues, while following banking policies, procedures, and regulatory requirements. The role requires at least one year of relevant sales experience and a high school diploma, GED, or foreign equivalent. Applicants must meet securities and insurance licensing requirements; those who are not already licensed must obtain the required licenses through JPMorgan Chase’s licensing program within 180 days of hire. The role also requires NMLS registration under the SAFE Act and is subject to Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements. Work includes branch hours, weekends, and some evenings.
Requirements
- At least 1 year of sales experience in retail banking, financial services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
- Ability to create memorable client experiences and elevate the client experience.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
- High school degree, GED, or foreign equivalent.
- Securities Industry Essentials (SIE) exam, FINRA Series 6, state registration (including Series 63 if required), and Life licenses are minimum requirements. Unlicensed applicants must obtain licenses through JPMC’s licensing program within 180 days of hire; study materials and support are provided.
- Ability to work branch hours, including weekends and some evenings.
- Meet Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements, including the stated review of criminal conviction history, credit report, NMLS information, and other relevant information.
- Register with or update registration in the National Mortgage Licensing System and Registry (NMLS) upon active employment, and comply with SAFE Act registration, renewal, and update requirements.
Nice To Haves
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Put clients first, exceed expectations, and create a welcoming environment through attentive, friendly service.
- Manage assigned clients and proactively meet with them in person and by phone to build relationships, understand their financial needs, and tailor product and service recommendations.
- Communicate clearly, politely, and consultatively; ask questions and listen to understand and anticipate client needs.
- Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to advise clients on banking solutions.
- Collaborate with and connect clients to team members who can help with specialized financial needs.
- Follow policies, procedures, and regulatory banking requirements.
Benefits
- Competitive total rewards package, including base salary.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
