Market Relationship Banker

Old National Bank•Villa Park, IL

About The Position

Old National Bank is seeking a Market Relationship Banker to join its Community Banking Team. The role works across several branches, building and strengthening client relationships through personalized financial advice and solutions. The banker understands client needs, provides guidance, connects clients to the bank’s products and services, and creates a positive experience through proactive outreach, meaningful conversations, and effective problem resolution. The role contributes to banking center success by supporting relationship growth, team goals, and consistent sales and service execution, while participating in the community and enhancing the bank’s reputation. The position has two levels. A Relationship Banker develops foundational client engagement, sales, and banking operations skills, completes onboarding, training, and licensing requirements, and works toward progression to Relationship Banker II. A Relationship Banker II is fully proficient and independently manages client relationships, applies consultative sales skills, and consistently meets or exceeds performance expectations. Bankers may be based at one center or support multiple locations within a market, and are expected to collaborate across centers as needed.

Requirements

High school diploma or equivalent.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
NMLS registration or eligibility to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of experience in retail, sales, service, or another client-facing role; banking experience is a plus but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding needs and providing personalized financial solutions.
Proactively engage clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that support client goals.
Partner with internal specialists to connect clients to broader capabilities when appropriate.
Deliver a high-quality, consistent client experience across interactions.
Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, learning, training, and licensing milestones within established timeframes.