Relationship Banker II | Windsor/Champaign

Busey Bank•Champaign, IL

About The Position

The Relationship Banker II is an advanced banking role combining customer service, sales, and branch operational responsibilities. The position serves as a trusted customer contact, providing personalized assistance with routine and complex banking needs, explaining financial products and services, and building lasting relationships. The role also supports account management, consumer lending, accurate transaction processing, regulatory compliance, and branch operations. The banker may handle more complex transactions and provide guidance to less experienced staff while promoting the bank’s services and meeting sales and referral goals.

Requirements

High school diploma.
Two years of banking experience with lending responsibilities.
One year of previous training experience, or a combination of mentorship, military, or management experience.
Strong sales and customer service skills.
Strong oral and written communication skills.
Knowledge of basic math and accounting functions.
Knowledge of basic lending principles and how to assess customer financial needs.
Ability to accurately count money.
Ability to perform duties and make decisions under frequent time pressures.
Ability to stand for extended periods.
Ability to lift 50 pounds.
Ability to explain products and services to current and potential customers.
Knowledge of Microsoft Office.
If lending, maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS); if registration is not active on the hire date, obtain active registration immediately upon employment.

Responsibilities

Greet and engage customers professionally and provide exceptional service.
Develop and maintain customer relationships through personalized service and proactive outreach.
Help customers identify financial needs and recommend suitable products and services.
Promote bank products and services and meet or exceed monthly sales and referral goals.
Refer customers to other business lines, including mortgage, wealth, treasury, and commercial services.
Open and manage personal and business accounts in compliance with regulatory requirements.
Assist with account maintenance, transfers, personal information updates, and check orders.
Help customers use online and mobile banking services.
Process and assist with personal loan and home equity line of credit applications.
Conduct initial loan screenings, collect documentation, and coordinate with loan officers or other departments.
Educate customers about loan products, eligibility requirements, and loan terms.
Process transactions accurately and balance the cash drawer.
Follow bank policies, procedures, and regulatory requirements.
Monitor for suspicious or potentially fraudulent activity and escalate concerns as appropriate.
Protect customer privacy and handle data securely and confidentially.
Guide newer staff on bank products, customer service, and operational procedures.
Support a collaborative work environment and assist with daily operational needs.
Assist with branch operations, including cash balancing, supply management, and opening and closing tasks.
Support branch leadership in maintaining branch security and operational efficiency.
Participate in cross-selling in coordination with Banking Center leadership and other lines of business.

Benefits

401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical, dental, and vision coverage
Company-paid life insurance
Long-term disability coverage
Supplemental voluntary life insurance
Short-term disability coverage
Wellness incentives
Employee assistance program
Pre-tax health savings accounts for eligible associates
Flexible spending accounts for eligible associates
May be eligible for bonuses or incentives based on company and individual performance