Senior Relationship Banker | Kirby/Champaign

Busey Bank•Champaign, IL

About The Position

The Senior Relationship Banker is an advanced banking role combining customer service, sales, and operational management. The position handles complex transactions and customer concerns, serves as a point of contact for high-net-worth individuals or business customers, and recommends tailored financial solutions. It supports branch performance through sales, referrals, community engagement, and operational excellence. The banker opens and manages personal and business accounts, assists with account maintenance and digital banking, and supports loan applications and initial screening. The role also includes transaction processing and cash handling, compliance and risk monitoring, branch administrative support, and mentoring and training junior bankers. The position requires adherence to bank policies and regulatory standards, including current Nationwide Mortgage Licensing System and Registry registration when lending.

Requirements

High school diploma.
Two years of banking experience with lending responsibilities.
One year of previous training experience, or a combination of mentorship, military, or management experience.
Strong sales and customer service skills.
Strong oral and written communication skills.
Basic math and accounting knowledge.
Knowledge of basic lending principles and how to assess a customer's financial needs.
Ability to accurately count money and make decisions under frequent time pressures.
Ability to explain products and services to current and prospective customers.
Knowledge of Microsoft Office.
Current NMLS registration is required for Relationship Bankers who lend; if not active at hire, registration must be obtained immediately upon employment and maintained.

Responsibilities

Address complex customer inquiries, complaints, and concerns with professionalism and efficiency.
Serve as a primary contact for high-net-worth individuals or business customers and offer tailored financial solutions.
Build customer relationships, identify needs, and recommend appropriate banking products and services.
Identify cross-selling opportunities and meet or exceed monthly sales and referral goals.
Develop growth opportunities and improve branch performance through community engagement, marketing initiatives, and referrals to other lines of business.
Open and manage personal and business accounts accurately and in compliance with regulatory requirements.
Assist with account maintenance, including updating customer information, transfers, and check orders.
Support customers with online and mobile banking services.
Process and assist with personal loan and home equity line of credit applications; conduct initial screenings, gather documentation, and coordinate with loan officers or other departments.
Educate customers about loan products, eligibility requirements, and terms.
Assist with transaction processing, balance cash drawers, and ensure transactions are accurately recorded.
Follow bank policies, procedures, and regulatory requirements; identify and escalate suspicious or potentially fraudulent activity.
Protect customer privacy and handle data securely and confidentially.
Mentor and train junior Relationship Banker I and II staff on procedures, compliance, and customer service.
Coach branch staff and lead by example to support operational, sales, and customer service standards.
Assist with daily branch operations, including cash balancing, supply management, and opening and closing support.
Support branch leadership in maintaining branch security and operational efficiency.
Stand for extended periods, lift up to 50 pounds, accurately count money, and perform duties under frequent time pressures.

Benefits

401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical, dental, and vision coverage
Company-paid life insurance and long-term disability
Supplemental voluntary life insurance
Short-term and long-term disability
Wellness incentives
Employee assistance program
Pre-tax health savings accounts and flexible spending accounts for eligible associates
Potential bonus or incentives based on company and individual performance