Relationship Banker | Windsor

Busey Bank•Champaign, IL

About The Position

The Relationship Banker role combines teller duties with relationship banking, providing personalized customer service, conducting financial transactions, and cross-selling products and services. The role handles complex banking tasks, including opening new accounts and assisting with account maintenance, to deliver a seamless customer experience. The position also supports branch operations and ensures transactions are handled accurately, securely, and in compliance with bank policies and regulations. A high school diploma and previous banking and/or sales experience are required. Knowledge of Microsoft Office is also required. Relationship Bankers who lend must maintain active registration with the Nationwide Mortgage Licensing System & Registry (NMLS) under the SAFE Act. If registration is not active on the hire date, it must be obtained immediately upon employment; failure to maintain current registration may prevent lending and may result in disciplinary action. The base pay range is $17.50–$20.00 per hour. The role may be eligible for performance-based bonus or incentives. Busey offers a competitive Total Rewards package that includes retirement and insurance benefits, paid time off, and wellness programs.

Requirements

High school diploma.
Previous banking and/or sales experience.
Strong sales and customer service skills.
Strong oral and written communication skills.
Knowledge of basic math and accounting functions.
Ability to accurately count money.
Ability to perform duties and make decisions under frequent time pressures.
Ability to stand for extended periods of time.
Ability to lift 50 pounds.
Knowledge of Microsoft Office.
If lending, maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS), as required by the SAFE Act.

Responsibilities

Greet and engage customers professionally, provide exceptional service, and build lasting relationships.
Identify customer needs and offer solutions through the bank’s products and services.
Develop and maintain customer relationships through personalized service and proactive outreach, assisting with routine and complex banking needs.
Resolve customer concerns and issues promptly.
Promote and cross-sell bank products; explain product offerings, provide tailored financial advice, and refer customers to other lines of business as appropriate.
Open and manage a variety of accounts and assist with account maintenance, including updating information, processing stop payments, and handling transfers.
Assist customers with online banking services and digital banking tools.
Refer clients with credit needs to the appropriate banker or line of business.
Process financial transactions accurately, balance the cash drawer, and ensure transactions are correctly recorded at the end of each shift.
Follow bank policies, procedures, and regulatory requirements to ensure transaction accuracy and security.
Protect customer confidentiality and comply with privacy regulations.
Monitor for potential fraud or suspicious activity and follow bank procedures to address issues.
Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports.
Support branch leadership with daily operations, including opening and closing procedures and compliance with security standards.