Ramp Agent Jobs

About The Position

Requirements

• Be at least 18 years old.
• Have a high school diploma, GED, or international equivalent.
• Have a valid, unexpired, and unsuspended REAL ID-compliant state driver's license, or otherwise maintain the authority and identification required for business travel; some license restrictions may affect eligibility.
• Be able to work rotating shifts, including days, overnights, weekends, and holidays, with rotating days off.
• Be flexible to work additional hours on short notice when operationally necessary.
• Be able to carry, bend, lift, and turn with bags and other items weighing up to 75 pounds.
• Be willing and able to work outdoors in variable weather conditions.
• Be comfortable working under deadlines and performing physical outdoor work, and have an interest in the airline industry.
• Communicate clearly, politely, and in a friendly manner.
• Read, write, speak, and understand English fluently.
• Be authorized to work in the United States without sponsorship.

Responsibilities

• Guide incoming and outgoing aircraft on the taxiway to help ensure they reach or leave their gates safely and on time.
• Load, unload, sort, and transfer passenger baggage, cargo, freight, and company materials.
• Operate ground equipment, including tugs, belt loaders, and bag carts.
• Work with the internal team to support safe, on-time aircraft departures.
• Clean aircraft interiors and service aircraft lavatories when needed.
• Greet passengers and provide check-in and ticketing assistance.
• Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
• Communicate trip and baggage information to passengers.
• Process passenger information accurately and help flights depart on time.
• Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
• Assist in the Baggage Service Office with baggage tracking and passenger questions when needed.

Benefits

• Employee flight privileges within the American Airlines global network.
• Training and development programs.
• Comprehensive health and life benefits, subject to location.