Airport Agent - Ramp and Customer Service

Envoy Air Inc.•Moline, IL

25d•Onsite

About The Position

Envoy Air is hiring an Airport Agent to provide ramp and customer service support for American Airlines flights. The role combines aircraft ramp operations with passenger check-in and assistance. Ramp duties include safely guiding aircraft on taxiways, handling baggage and cargo, operating ground equipment, and coordinating with team members to support safe, on-time departures. The position may also involve cleaning and servicing aircraft interiors and lavatories. Customer service duties include greeting passengers, assisting with check-in and ticketing, using reservation and ticketing software to rebook itineraries and issue boarding passes, collecting applicable fees, communicating trip and baggage information, and resolving issues caused by flight interruptions. The agent may also assist in the Baggage Service Office with baggage tracking and passenger questions. The position requires physical outdoor work in variable weather and the ability to carry, bend, lift, and turn with items weighing up to 75 pounds.

Requirements

At least 18 years old.
High school diploma, GED, or international equivalent.
Valid, unexpired, and unsuspended REAL ID-compliant state driver's license, or otherwise maintain the necessary authority and identification for business travel; some license restrictions may affect eligibility.
Ability to work rotating shifts, including days, overnights, weekends, and holidays, with rotating days off.
Flexibility to work additional hours on short notice when operationally necessary.
Ability to carry, bend, lift, and turn with bags and other items weighing up to 75 pounds.
Willingness and ability to work outdoors in variable weather conditions.
Enjoy working under deadlines and doing physical outdoor work, with an interest in the airline industry.
Ability to communicate clearly, politely, and in a friendly manner.
Ability to read, write, speak fluently, and understand English.
Authorization to work in the United States without sponsorship.

Responsibilities

Guide incoming and outgoing aircraft on taxiways to help them enter or leave gates safely and on time.
Load, unload, sort, and transfer passenger baggage, cargo or freight, and company materials.
Drive ground equipment, including tugs, belt loaders, and bag carts.
Collaborate with the internal team to support safe, on-time departures.
Clean aircraft interiors and service aircraft lavatories as needed.
Greet passengers and provide check-in and ticketing assistance.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Communicate relevant information to passengers about their trips and belongings.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve flight-interruption issues in accordance with company policies and procedures.
Help track baggage and answer passenger questions in the Baggage Service Office as needed.