Ramp Agent II - Cargo

GSP Airport District Career•Greer, SC

About The Position

The Ramp Agent II - Cargo performs ramp, warehouse, administrative, and customer service functions related to aircraft operations supported by the Commercial Aviation Services Division (CASD). The role may also perform other duties assigned by the Shift Lead or Supervisor. The position works with customers, flight crews, District team members, and other operational contacts, and is responsible for coordinating work with others while maintaining safety, security, and care of equipment and processes. Responsibilities include aircraft ramp operations and servicing; handling cargo and baggage; passenger services; warehouse and freight-processing activities; and office and administrative tasks. The employee must be able to operate ground support equipment, perform strenuous physical work in adverse outdoor conditions, and work rotating shifts, weekends, holidays, overtime, and recall duty as operationally required. The employee must perform Ramp Lead - Cargo responsibilities when the Ramp Lead is absent.

Requirements

High school diploma, GED, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
Valid driver's license.
Ability to secure and maintain GSP airfield driver privileges.
Must be able to complete and pass a background investigation, drug screening, and physical examination as required by Federal, State, and GSP Airport District requirements.
Ability to safely and efficiently operate powered industrial equipment.
Ability to use a personal computer and Microsoft Windows applications, including Outlook, Word, and Excel.
Skills in prioritization, organization, verbal communication, and interpersonal relations, with the ability to manage multiple tasks simultaneously.
Ability to work independently and as a team member according to operational requirements; must exhibit leadership skills.
Must exercise diligence when handling confidential information and reasonable care for equipment and processes.
Must be able to perform strenuous physical activities, including lifting, pushing, and pulling items weighing 70 pounds or more, sustain physical exertion, perform arduous work under adverse conditions, and maintain pertinent physical fitness.
Must have the visual abilities required for the work, including close, distance, color, and peripheral vision and depth perception, as well as visual acuity to analyze data and figures and operate a computer terminal.
Must be willing and able to continue training and increase knowledge to remain current with changing industry regulations, standards, and procedures.
Must be available for uncommon tours of duty, including weekends and holidays, rotating shift assignments, overtime, and recall after normal duty hours.

Nice To Haves

Experience in the airline, logistics, or warehousing industries.

Responsibilities

Interact courteously and professionally with customers, flight crew, District team members, and other operational contacts.
Perform aircraft ramp functions, including marshaling aircraft during arrival and departure, placing and removing chocks and cones, and maintaining ramp safety and security.
Operate ground support equipment in support of aircraft operations and perform equipment checks, reporting any discrepancies.
Load and unload loose cargo, Unit Load Devices (ULDs), and baggage.
Clean and service aircraft interiors, galleys, and lavatories in accordance with applicable regulations, and stock aircraft with needed supplies.
Screen cargo, catering, and passengers, including by alternate methods, and escort people and vehicles as operationally needed.
Perform air cargo warehouse functions, including accepting cargo to regulatory standards, loading and unloading trucks, processing freight paperwork, building and breaking palletized loads, and weighing, measuring, and checking contours of ULDs and loose cargo.
Assume ACMR duties as assigned.
Respond to customer phone calls and emails; electronically process freight paperwork using cargo management software; and execute customer invoices using billing and point-of-sale software.
Provide passenger services for CASD flight operations, including verifying documentation for domestic and international flights, checking passengers in, processing and tagging baggage, and making boarding announcements.
Operate the passenger boarding bridge and board or deboard passengers for departures and arrivals.
Provide wheelchair assistance as needed.
Perform Ramp Lead - Cargo responsibilities in the Ramp Lead's absence.
Perform other duties assigned by the Shift Lead or Supervisor.