Airport Agent - Ramp and Customer Service

Envoy Air•Cedar Rapids, IA

25d•Onsite

About The Position

Envoy Air is hiring an Airport Agent to perform ramp and customer service duties in support of safe, timely aircraft departures and a positive passenger experience. The role includes directing aircraft on taxiways, handling baggage and cargo, operating ground equipment, and assisting passengers with check-in, ticketing, itinerary changes, and flight disruptions. The position may also involve cleaning and servicing aircraft and working in the Baggage Service Office. The job requires working outdoors in variable weather, handling items weighing up to 75 pounds, and working rotating shifts, including days, overnights, weekends, and holidays. The listed pay rate is $16.61 per hour.

Requirements

At least 18 years of age.
High school diploma, GED, or international equivalent.
A valid, unexpired, and unsuspended REAL ID-compliant state driver's license, or other necessary authority and identification for business travel; some license restrictions may make a candidate ineligible.
Ability to work rotating shifts, including days, overnights, weekends, holidays, and rotating days off.
Flexibility to work additional hours on short notice when operationally necessary.
Ability to carry, bend, lift, and turn while handling items weighing up to 75 pounds.
Willingness and ability to work outdoors in variable weather conditions.
Enjoyment of deadline-driven work and physical outdoor work, with an interest in the airline industry.
Ability to communicate clearly, politely, and in a friendly manner.
Ability to read, write, speak, and understand English fluently.
Authorization to work in the United States without sponsorship.

Responsibilities

Guide incoming and outgoing aircraft on the taxiway to ensure they enter or leave gates safely and on time.
Load, unload, sort, and transfer passenger baggage, cargo, freight, and company materials.
Drive ground equipment, including tugs, belt loaders, and bag carts.
Collaborate with the internal team to support safe, on-time departures.
May clean aircraft interiors and clean and service aircraft lavatories.
Greet passengers and provide check-in and ticketing assistance.
Use reservation and ticketing software to rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Communicate information to passengers about their trips and belongings.
Process passenger information accurately and help ensure flights depart on time.
Listen to passengers and resolve issues related to flight interruptions in accordance with company policies and procedures.
May work in the Baggage Service Office to track baggage and answer passenger questions.