Quality Specialist Jobs

About The Position

Requirements

• Bachelor's Degree in a work-related field/discipline (i.e. public health, business, economics, computer science, nursing, pharmacy) from an accredited college or university, preferred.
• Three (3) years of healthcare experience with a bachelor's, five (5) years of experience in lieu of a degree, within a large acute care hospital or health care system within one or more of the following areas: Data-driven performance improvement, Quality assurance/quality improvement, Value-based care.
• Self-motivated, proven communication skills, and ability to influence.
• Demonstrated effective working relationship with physicians and leadership.
• Ability to work collaboratively with health care professionals at all levels to achieve established goals and improve quality outcomes.
• Strong team facilitation skills including building trust and open communication regarding project issues and results.
• Proven statistical software, data visualization, and spreadsheet proficiency (i.e. Excel, Minitab, Tableau).
• Knowledge of change management tools/techniques and is able to apply them to projects to reach desired improvement outcomes.
• Demonstrated expertise in data analysis and working knowledge of U.S. News & World Report (USNWR) program required.

Nice To Haves

• Project Management, Lean Six Sigma Green Belt, or Robust Process Improvement certification preferred.

Responsibilities

• Reviewing, monitoring, and analyzing data to drive quality improvement that improves delivery of safe patient care as measured by external reporting programs such as CMS, Vizient, Leapfrog, and USNEWS.
• Serving as the lead in coordinating all activities around submission, reporting, program optimization and identification of improvement opportunities for external quality reporting programs.
• Coordinating, planning, facilitating, and finalizing control plans for quality, process, and performance improvement activities using Robust Process Improvement (RPI) methodology to identify opportunities for optimization and decrease defects/waste within the systems of care.
• Identifying opportunities for improvements based on evidence-based practices, regulatory and accrediting agency requirements, and data analysis of high risk, high volume and/or problem prone processes.
• Working collaboratively with key stakeholders including process owners, organization leaders and physicians.
• Sharing best practices to allow for local as well as system-wide learning.
• Collaborating with hospital councils to share knowledge leading to optimal outcomes and continuous education of robust process improvement within the hospital.
• Participating in the clinical quality measures data collection.
• Acting as a resource for accomplishing inter-rater reliability in clinical quality data collection and submission.
• Utilizing the Clinical Effectiveness framework to ensure that performance improvement initiatives focus on improving outcomes, appropriateness of care, patient centeredness, and value.
• Coordinating project initiatives, meetings, and clinical program management to achieve service and unit-specific goals and strategic direction.
• Applying multiple performance improvement methodologies and tools to projects (e.g. Lean, Six Sigma, FMEA).
• Applying advanced quantitative skills and ability to use statistics to evaluate and interpret data, summarize results and make recommendations.
• Understanding and using structure to drive process changes and how to use processes to drive towards desired outcomes.
• Staying abreast of inpatient/outpatient quality measures receiving external visibility and attention (e.g. CMS, HealthGrades, US News & World Report, Leapfrog, HEDIS).
• Participating in and coordinating comprehensive data collection for compliance of national, state, regional and internal clinical quality measures.
• Assisting in identifying improvement opportunities based on evidence based clinical practices and statistical analysis of current practice patterns.
• Contributing to short term and long term RPI projects to continuously improve the clinical quality measuring, monitoring and compliance program.
• Facilitating site or RPI project teams.
• Ensuring safe care to patients, staff and visitors; adhering to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promoting individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supporting department-based goals which contribute to the success of the organization; serving as preceptor, mentor and resource to less experienced staff.
• Demonstrating commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Modeling Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Benefits

• Continuing education