Quality Specialist

Dreyer's Grand Ice Cream•Bakersfield, CA

11d

About The Position

The role’s stated main purpose is to ensure compliance with food safety regulations, monitor production processes, and implement quality control measures to maintain high standards in ice cream production. The position works closely with production, R&D, and regulatory teams to support consistency and excellence in the final product. The posting also describes supervisory responsibilities for quality specialists and quality technicians, including directing daily activities that support production of quality ice cream. The role develops quality standards and ownership across the value chain, promotes behavioral quality improvements, and provides quality expertise to operations. It supports quality and food safety policies and procedures, production checks, complaint reduction, the quality hold program, net-content compliance, new product launches, best practices, facility quality metrics, and internal and external audits. It also supports GMP, HACCP, and FSMA FSP compliance throughout the facility and helps assess quality-system performance and implement improvements. The position regularly involves working with and around others in a fast-paced, wet and/or humid, high-noise environment, near mechanical, electrical, and pressurized equipment. It involves frequent exposure to nuts and other potential allergens. The advertised pay range is $72,000–$75,141 per year.

Requirements

Consistently demonstrate the company’s core values: take ownership, do what is right, seek to improve, and work better together.
The posting describes regular work in a fast-paced, wet and/or humid, high-noise environment, near mechanical, electrical, and pressurized equipment, with frequent exposure to nuts and other potential allergens.

Responsibilities

Develop high-quality standards and ownership across the value chain.
Carry out operational quality and food safety policies and procedures, and promote behavioral quality improvements.
Provide expertise to operations to promote and execute quality.
Direct and supervise quality specialists and quality technicians to support daily production of quality ice cream.
Partner with operations management on quality checks completed by line operators and periodically evaluate them against hold and complaint data.
Manage the quality hold program and partner with operations on root-cause lessons learned and corrective actions; provide trend data to assess corrective-action effectiveness.
Lead customer complaint reduction efforts with operations, using complaint trends to prioritize actions.
Oversee net-content compliance and establish facility-specific rules for volume and weight targets.
Support TAG on new product launches or formulations when requested.
Identify, communicate, and apply best practices within the facility and broader network.
Drive facility improvements and monitor quality metrics and KPIs.
Represent The Froneri Way through the behaviors and characteristics in the operating model and core values.
Challenge departments on quality and food-safety matters.
Support GMP, HACCP, and FSMA FSP compliance by coaching operators on the floor and promoting minimal water use during production.
Ensure compliance with internal and external audits, including FSSC 22000 and market audits.
Support local, state, and federal agencies when requested by local quality management.
Drive monthly KPI reviews and contribute to annual facility business goals.
Monitor quality-system performance, report effectiveness to management, and implement improvement actions.
Deploy QA standards and achieve market-level QA targets, including CPMU, RFT, and CRQS.
Execute the hold program and net-content requirements.