Quality Specialist

MAU•Beech Island, SC

About The Position

The Quality Specialist provides team leadership and management to help MAU associates supporting a client facility meet safety, quality, delivery, cost, and talent-building objectives. The role supervises associates assigned to specific assets operating on rotating shifts, schedules work according to production needs, serves as a subject matter expert in processes and continuous improvement, and ensures work is completed to standards and in compliance with applicable laws and policies. The position supports talent management by leading, coaching, training, and mentoring associates; sustaining Leader Standard Work; and assisting with conflict resolution. It also handles on-shift crisis response and reporting, including safety incidents, injuries, property damage, personnel incidents, post-accident reports, and drug screens, while maintaining security compliance. Operational responsibilities include prioritizing safety, managing workforce and costs to meet customer needs, participating in continuous improvement and problem-solving, providing customer service, investigating material damage and shortages, ensuring GMP and dress-code compliance, maintaining communication boards and payroll/KRONOS, and counseling employees on attendance. The Quality Specialist serves as a resource in daily client meetings, responds to special customer requests, and may operate a lift truck to support daily work.

Requirements

Bachelor’s degree, or a High School Diploma/GED with 3 years of applicable experience.
Communication proficiency.
Customer/client focus.
Problem solving and analysis.
Time management.
Project management.
Decision making.
Leadership.
Teamwork orientation.
Results driven.
Ethical conduct.
Personal effectiveness and credibility.

Nice To Haves

Lean Greenbelt.
Root cause analysis training.
Forklift experience.

Responsibilities

Supervise MAU staff assigned to specific assets on rotating shift operation.
Schedule work according to production needs.
Serve as a subject matter expert in processes and continuous improvement.
Ensure processes are completed to standards and comply with federal, state, and local laws.
Manage raw materials with critical process variables that must be controlled.
Provide leadership to associates across the mill and support Leader Standard Work.
Assist with conflict resolution between employees and the customer, and among employees.
Coach, train, and mentor MAU employees within the department.
Address and report on-shift safety issues, injuries, property damage, and personnel incidents.
Maintain security compliance and issue post-accident reports and drug screens.
Supervise with safety as the top priority.
Control costs and manage the workforce to meet customer needs and ensure profitability.
Participate in continuous improvement projects to improve operational excellence and reduce costs.
Provide outstanding customer service.
Investigate material damage and material shortages.
Ensure compliance with GMP, dress code, and MAU policies.
Update communication boards and address issues identified as “Red.”
Conduct employee attendance counseling.
Maintain payroll/KRONOS.
Participate actively in Simple Problem solving.
Serve as a key resource during daily client meetings and fulfill special customer requests.
Operate a lift truck if needed to support daily tasks.