Quality Systems Specialist

Equus•Waukesha, WI

11d•$58,000 - $64,000

About The Position

The Quality Systems Specialist provides cross-functional support to workforce development projects as a subject matter expert on the organization’s quality systems. The role supports internal teams and external partners across quality, data, and training, including routine quality monitoring, training and technical assistance, maintenance and enhancement of data-tracking tools, and responses to ad hoc requests. The specialist supports corporate initiatives and local operations by identifying risk, managing quality and training deliverables, promoting data-driven practices, and advocating for compliance with company systems and standards to help projects meet contractual outcomes and deliver exceptional service. The position maintains and promotes quality standards, models, tools, workflows, and resources; develops monitoring activities, training programs, performance reporting, and other quality resources; and leads root-cause analysis and corrective support for quality deficiencies or compliance gaps. It conducts virtual and onsite audits, interprets policy and new local, state, and federal guidance, contributes analytics and quality insights to monthly regional reporting, and supports program launches, contract transitions, pre-audit reviews, training development, and positive program performance outcomes. The role requires a bachelor’s degree or equivalent experience, at least three years of progressive relevant experience, knowledge of workforce programs and applicable regulations, training experience, strong communication and analytical skills, computer literacy, and the ability to work independently and collaboratively. A valid driver’s license and adequate vehicle insurance are required. Some travel is required. The work is primarily office-based, with occasional travel to other locations and physical requirements that include carrying and lifting items of varying weights.

Requirements

Minimum bachelor’s degree from an accredited college or university, or equivalent experience.
At least 3 years of progressive relevant work experience in quality monitoring, training, coaching, and leading staff in a performance-based environment.
Working knowledge of WIOA, TAA, TANF, SNAP/FSET, ES/UI, and applicable local Workforce Service programs.
Familiarity with applicable federal, state, and local laws and regulations.
Excellent interpersonal skills and the ability to communicate information effectively in writing and verbally to diverse audiences.
Strong computer literacy, including data entry, software for correspondence and reports, statistical compilation, and database expertise.
Strong analytical skills, including gathering information and presenting clear, solution-oriented options for complex issues.
Ability to multitask in a fast-paced environment; strong listening and problem-solving skills.
Ability to work independently with minimal supervision and effectively as part of a team.
Commitment to Extreme Customer Service in interactions with internal and external customers.
Training experience.
Valid driver’s license and adequate vehicle insurance coverage.
Some travel required.

Nice To Haves

ISO review and audit experience.
Certified Workforce Development Professional (CWDP).

Responsibilities

Maintain, enhance, and promote adoption of Dynamic Quality Systems, including standards, models, tools, workflows, and resources.
Develop, maintain, and deliver quality monitoring activities, training programs, data tools, performance reporting, and other resources supporting organizational objectives.
Lead root-cause analysis of quality deficiencies or compliance gaps; provide data, resources, job-specific training, and support for resolutions.
Conduct virtual and onsite quality audits, compile findings, and support follow-up quality improvement actions.
Serve as a subject matter expert on new local, state, and federal guidance and recommend revisions based on implications for local quality and operations.
Contribute analytics and quality insights to standardized Monthly Regional Report processes.
Advise local operations and corporate teams on policy interpretation to support accurate, compliant service delivery.
Support program launches and contract transitions by developing and providing guidance on service approval processes, including WEX, OJT, ITA, Supportive Services, and Eligibility.
Participate in monthly Operations Meetings to review quality results, training initiatives, and support strategies; analyze performance trends and provide technical assistance on compliance or performance concerns.
Participate in pre-audit reviews by reviewing files, assessing risk, evaluating process gaps, and helping prepare projects for audits.
Identify training needs and review training content with local specialists, trainers, leadership, and subject matter experts to ensure alignment with company standards, policy, and program goals.
Provide program support to improve performance outcomes through resources and recommendations, case management, employer services, and partner collaboration as needed.
Perform other reasonable related duties as assigned; schedules may be changed and overtime may be required.