Spokane - Quality Assurance Specialist

Alpha Supported Living Services•Spokane, WA

11d•$31 - $36

About The Position

Alpha Supported Living Services is a nonprofit organization providing residential and community-based services to adults with developmental and intellectual disabilities. The Quality Assurance Specialist develops, implements, and maintains quality enhancement systems and works across departments to support regulatory compliance and the integrity of program policies, client records, agency records, and related documentation. The role interacts with program participants and requires familiarity with the Developmental Disabilities Administration’s Guiding Values. The specialist is expected to uphold the agency’s mission and values, including treating clients with dignity and respect. The position reports directly to the Branch Director(s). It conducts reviews and evaluations, supports regulatory inspections, assesses incident investigations, administers satisfaction surveys, develops and facilitates training, maintains the Policy and Procedure Manual, and assists the CEO and directors with strategic planning and quality reporting. The role also includes staff meetings, seminars, annual training, maintaining required certifications and licensures, regular use of a personal vehicle, and other assigned duties.

Requirements

At least 21 years of age.
Bachelor’s degree from a recognized college or university.
At least one year of experience in social services, preferably supporting individuals with developmental disabilities.
At least two years of experience in a management or supervisory role.
Experience with quality assurance, regulatory oversight, and/or contract compliance; alternatively, four years’ experience supporting adults with developmental disabilities, quality assurance, regulatory oversight and/or contract compliance, and management or supervision of personnel.
Washington State driver’s license, current vehicle insurance, and eligibility for coverage under Alpha Supported Living Services’ automobile insurance plan based on driving record.
Clearance of a background inquiry from an authorized state agency.
Knowledge of regulatory codes, governing policies, agency rules, and contract-provider regulations and requirements.
Knowledge of business and management principles involving planning, resource allocation, process modeling, leadership techniques, and coordination of people and resources.
Intermediate ability to monitor and assess personal, individual, and agency performance to identify improvements or corrective action.
Intermediate to advanced ability to recognize when something is wrong or likely to go wrong.
Ability to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Ability to obtain information from relevant sources and enter, transcribe, record, store, and maintain it.

Responsibilities

Review agency records, personnel files, and policies for contract and regulatory compliance; review and approve resulting plans of correction and supporting documentation.
Review client records every six months, agency policies at least annually, and Community Access program records as needed.
Assist with preparation for certification evaluations, licensure inspections, and other regulatory site visits; review resulting reports and plans of correction.
Review and evaluate accident and incident investigations for regulatory compliance, including investigations and interview notes for reports to RCS-CRU that result in an outside investigation.
Conduct guardian, employee, and client satisfaction surveys; compile and compare results, analyze findings, and work with stakeholders to address concerns or patterns.
Develop and facilitate training as needed, including training on workplace safety, regulatory compliance, strategic goals and objectives, quality assurance, and continuing education.
Regularly review the Policy and Procedure Manual, monitor regulatory requirements, best-practice trends and contract-specific procedures, recommend updates, and communicate changes to personnel.
Assist the CEO and directors by monitoring strategic-plan goals and compiling, organizing, and analyzing data for the May Annual Meeting.
Develop quality assurance evaluations of services and provide the CEO with a semi-annual written report on quality assurance measurements and evaluations.
Participate in staff meetings and other meetings and seminars; complete annual individual training requirements and maintain required certifications and licensures.
Attend required First Aid/CPR, blood-borne pathogens, and mandated-reporter training.
Operate a personal vehicle regularly and maintain it in safe operating condition, along with a valid Washington State driver’s license, vehicle registration, and required automobile insurance.
Perform other duties as needed or assigned.