Spokane - Quality Assurance Specialist

Alpha Supported Living Services•Spokane, WA

11d

About The Position

Alpha Supported Living Services is a nonprofit organization providing residential and community-based services to adults with developmental and intellectual disabilities. The Quality Assurance Specialist develops, implements, and maintains quality enhancement systems and works across departments to support regulatory compliance and the integrity of program policies, client records, agency records, and related documentation. The position interacts with program participants and is expected to be familiar with the Developmental Disabilities Administration’s Guiding Values and uphold the agency’s mission and values. The role reports directly to the Branch Director(s). Responsibilities include reviewing records, personnel files, and policies; supporting regulatory evaluations and inspections; assessing incident investigations; administering satisfaction surveys; facilitating training; maintaining the Policy and Procedure Manual; monitoring strategic-plan goals; analyzing data; and reporting quality assurance measurements and evaluations to the CEO. The position also requires participation in meetings and seminars, completion of annual training, maintenance of required certifications and licenses, and regular use of a personal vehicle.

Requirements

At least 21 years of age.
Bachelor’s degree from a recognized college or university.
At least one year of social services experience, preferably supporting individuals with developmental disabilities.
At least two years of management or supervisory experience.
Experience with quality assurance, regulatory oversight, and/or contract compliance; alternatively, four years’ experience supporting adults with developmental disabilities, quality assurance, regulatory oversight and/or contract compliance, and management or supervision of personnel.
Washington State driver’s license, current vehicle insurance, and eligibility for coverage under Alpha Supported Living Services’ automobile insurance plan based on driving record.
Background inquiry clearance from an authorized state agency.
Knowledge of regulatory codes, governing policies, agency rules, and contract provider regulations and requirements.
Knowledge of business and management principles, including planning, resource allocation, process modeling, leadership techniques, and coordination of people and resources.
Intermediate ability to monitor and assess individual and agency performance to make improvements or take corrective action.
Intermediate to advanced ability to recognize when something is wrong or likely to go wrong.
Ability to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Ability to obtain information from relevant sources and enter, transcribe, record, store, and maintain information.

Responsibilities

Review agency records, personnel files, and policies for contract and regulatory compliance; review and approve plans of correction and related documentation. Review client records every six months, agency policies at least annually, and Community Access program records as needed.
Assist with preparation for certification evaluations, licensure inspections, and other regulatory site visits; review resulting reports and plans of correction.
Review and evaluate accident and incident investigations for regulatory compliance, including investigations and interview notes for reports to RCS-CRU that result in an outside investigation.
Conduct guardian, employee, and client satisfaction surveys; compile and compare results, provide analysis as needed or requested, and work with stakeholders to identify actions addressing concerns or patterns.
Develop and facilitate training as needed or requested, including workplace safety, regulatory compliance, strategic goals and objectives, quality assurance, and continuing education.
Regularly review the Policy and Procedure Manual; monitor regulatory requirements, best-practice trends, and contract-specific procedures; recommend updates and communicate changes to personnel.
Assist the CEO and directors by monitoring strategic-plan goals; compile, organize, and analyze data for the Annual Meeting in May; and develop quality assurance evaluations and submit a semi-annual written report to the CEO.
Participate in staff meetings and other meetings and seminars; complete annual individual training requirements and maintain required certifications and licenses.
Attend mandatory First Aid/CPR, blood-borne pathogens, and mandated reporter training.
Operate a personal vehicle regularly and maintain it in safe operating condition, along with required Washington State driver’s license, vehicle registration, and automobile insurance.
Perform other duties as needed or assigned.