LX Senior Content Quality Specialist

GP Strategies • Troy, CA

11d

About The Position

GP Strategies is seeking a Content Manager to lead the lifecycle strategy, governance, and delivery of the GPiLEARN+™ content library. The role owns the technical and content pipelines for a repository of more than 1,300 technical and compliance training courses covering Operations & Maintenance, mechanical, electrical, combined cycle, renewables, and reliability best practices, as well as more than 350 OSHA Environmental, Health & Safety (EHS) courses. The position leads a cross-functional pod and oversees content lifecycles, client development products, updates and releases, quality assurance, the content roadmap, and vendor and reseller coordination. It serves as a primary matrix lead connecting business stakeholders, client executives, instructional designers, QA, editors, designers, engineers, and LMS administrators, while maintaining regular communication with leadership, clients, subject matter experts, and technology teams.

The role leads annual content planning and capital expenditure budgeting, develops multi-year library roadmaps, and recommends content development, updates, and retirements in alignment with industrial, utility, and regulatory compliance standards such as NERC and OSHA. It serves as Scrum Master for a cross-functional team, managing sprint velocity, Jira epics, capacity, priorities, deadlines, risks, and resource allocation.

The position leads discovery and scoping for enterprise client development needs, architects custom Statements of Work (SOWs), estimates project costs, advises clients on course design and technology, and manages learning projects from kickoff through delivery. It provides strategic direction for Articulate Storyline 360, Rise 360, mobile learning, and AI tools; supports adult learning methodologies and WCAG AA compliance; and coordinates multilingual translation and course testing. It also oversees quality deliverables across storyboard, alpha, beta, and production stages; coordinates release schedules and communications; partners with LMS administrators on publication; and manages budgets, estimates, vendor and SME costs, proposals, Oracle project setup, invoicing, revenue tracking, and vendor expenses.

Requirements

• Bachelor's degree in Instructional Design, Education, Communications, Business, or a related field.
• At least 7 years of experience in eLearning, instructional design, training development, or learning operations.
• At least 3 years of direct people management or matrixed team leadership experience.
• Deep operational understanding of large-scale content library management, SCORM, cloud LMS platforms, AI tools, and Agile development workflows.
• Practical fluency directing workflows in Articulate Storyline 360 and Rise 360.

Nice To Haves

• Experience managing training portfolios in the utility, energy, manufacturing, or heavy industrial sectors.
• Familiarity with NERC-related content and compliance credential requirements.
• Experience with AI tools such as Murf, Copilot Plus, Synthesia, and PerfectIT.
• Experience managing localization pipelines and translation platforms such as Smartcat.
• Advanced knowledge of Jira administration, custom workflows, and operational automation.

Responsibilities

• Lead annual content planning and capital expenditure budgeting for the content library.
• Develop multi-year roadmaps to scale the course catalog and align it with industrial, utility, and regulatory compliance standards, including NERC and OSHA.
• Recommend content development, updates, and retirements; manage governance processes and standards.
• Serve as Scrum Master for a cross-functional pod of Instructional Designers, Developers, QA Engineers, and Editors.
• Manage sprint velocity, Jira epics, team capacity, priorities, deadlines, risks, and resource allocation.
• Lead enterprise client discovery and scope custom development needs.
• Develop custom Statements of Work, estimate project development costs, and advise clients on course design and technology considerations.
• Manage custom learning projects from kickoff through delivery.
• Provide strategic direction on Articulate Storyline 360, Rise 360, mobile learning, and AI tool use.
• Ensure adult learning methodologies and WCAG AA regulations are applied to content development and updates.
• Coordinate translation services and multilingual development requirements, including audio, text, graphics, and course testing.
• Oversee quality deliverables at storyboard, alpha, beta, and production stages.
• Coordinate deployment schedules and release communications, and work with LMS administrators to publish courses.
• Manage budgets, project estimates, vendor and SME costs, proposals, and project setup in Oracle.
• Coordinate with finance teams on invoicing, revenue tracking, and vendor expenses.
• Maintain regular communication with leadership, clients, subject matter experts, and technology teams.
• Coordinate vendors and resellers and manage content lifecycles, client development products, updates, releases, and quality assurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior