LX Senior Content Quality Specialist

GP Strategies • Troy, MI

8h

About The Position

GP Strategies is seeking a Content Manager to lead the lifecycle strategy, governance, and delivery of its GPiLEARN+™ content library. The library includes more than 1,300 technical and compliance training courses covering Operations & Maintenance, mechanical, electrical, combined cycle, renewables, and reliability best practices, as well as more than 350 OSHA Environmental, Health & Safety courses.

The role owns the technical and content pipelines and leads a cross-functional pod responsible for content lifecycles, client development products, updates and release cycles, quality assurance, content roadmaps, and vendor and reseller coordination. It serves as a primary matrix lead connecting business stakeholders, client executives, instructional designers, QA staff, editors, designers, engineers, and LMS administrators, while maintaining regular communication with leadership, clients, subject matter experts, and technology teams.

Requirements

• Bachelor's degree in Instructional Design, Education, Communications, Business, or a related field.
• At least 7 years of experience in eLearning, instructional design, training development, or learning operations.
• At least 3 years of direct people-management or matrixed-team leadership experience.
• Deep operational understanding of large-scale content library management, SCORM, cloud LMS platforms, AI tools, and Agile development workflows.
• Practical fluency directing workflows in Articulate Storyline 360 and Rise 360.

Nice To Haves

• Experience managing training portfolios in the utility, energy, manufacturing, or heavy industrial sectors.
• Familiarity with NERC-related content and compliance credential requirements.
• Experience with AI tools such as Murf, Copilot Plus, Synthesia, and PerfectIT.
• Experience managing localization pipelines and translation platforms such as Smartcat.
• Advanced knowledge of Jira administration, custom workflows, and operational automation.

Responsibilities

• Lead annual content planning and capital expenditure budgeting for the content library.
• Develop multi-year roadmaps to scale the course catalog and align content with industrial, utility, and regulatory compliance standards, including NERC and OSHA.
• Recommend content development, updates, and retirements; manage content governance processes and standards.
• Serve as Scrum Master for a cross-functional team of instructional designers, developers, QA engineers, and editors.
• Manage sprint velocity, track epics in Jira, model team capacity, and manage priorities, deadlines, risks, and resource allocations.
• Lead enterprise client discovery to scope development needs and create Statements of Work that estimate project costs and advise on course design and technology considerations.
• Manage custom learning projects from kickoff through delivery.
• Provide strategic direction on Articulate Storyline 360, Rise 360, mobile learning, and AI tools.
• Ensure adult learning methodologies and WCAG AA regulations are applied to content development and updates.
• Coordinate translation services and multilingual development requirements, including audio, text, graphics, and course testing.
• Oversee quality deliverables at storyboard, alpha, beta, and production stages.
• Coordinate deployment schedules and release communications, and work with LMS administrators to publish courses.
• Manage budgets, project estimates, vendor and subject matter expert costs, proposals, and project setup in Oracle.
• Coordinate with finance teams on invoicing, revenue tracking, and vendor expenses.
• Maintain communication with leadership, clients, subject matter experts, and technology teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior