Quality Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred)
• 8–10+ years in supply chain, logistics, or operations analytics (3PL experience strongly preferred)
• 5+ years in inventory control, quality assurance, or operational excellence leadership
• Experience managing multi-site distribution networks
• Proven track record improving inventory accuracy, shrink reduction, and operational quality metrics
• Ability to lead through influence in a matrixed organization
• Strong problem-solving and root cause analysis capability
• Executive-level communication and stakeholder management
• Process-oriented with a bias for standardization and scalability
• Understanding of supply chain KPIs and 3PL cost-to-serve models
• Strong knowledge of WMS platforms (Manhattan, Blue Yonder, SAP EWM, etc.)
• Experience with inventory control methodologies (cycle counting, root cause analysis, audit frameworks)
• Familiarity with quality systems and tools (QMS, CAPA, audit frameworks)
• Proficiency in Excel and data analysis (pivot tables, large datasets)
• Experience with BI tools (Power BI, Tableau, etc.)
• Experience with SQL, data modeling, and data visualization best practices (preferred but not required)
• Understanding of storage optimization and warehouse layout principles

Nice To Haves

• 3PL experience strongly preferred
• Experience with SQL, data modeling, and data visualization best practices (preferred but not required)

Responsibilities

• Lead a team of regionally distributed ICQA managers, leads, and analysts
• Build capability and consistency across sites through training, tools, and governance
• Partner closely with Site Operations Leaders, Engineering & Continuous Improvement teams, and Account Management / Customer teams
• Influence without direct authority to ensure adoption of ICQA standards
• Own network-wide inventory accuracy performance, including cycle count execution and compliance, root cause analysis of discrepancies, and shrink and missing inventory reduction programs
• Establish standardized inventory control policies, audit routines, research best practices, and escalation processes
• Drive accountability across site operations teams for inventory accuracy KPIs
• Implement reporting and dashboards to track inventory accuracy, adjustments and write-offs, and root cause trends
• Define and monitor storage utilization and capacity health metrics across the network
• Partner with operations and engineering to monitor and proactively manage storage health (fullness) and prevent related congestion, operational inefficiencies, and inventory integrity risks
• Develop frameworks for inventory health management, including aging inventory, obsolescence risk, and location accuracy
• Establish and maintain quality management systems (QMS) aligned to customer and operational requirements
• Define and govern quality performance standards, including error rates (picking, shipping, receiving), customer complaints and defect tracking, and process adherence and audit compliance
• Lead development of standard operating procedures (SOPs) and ensure consistent execution across sites
• Implement structured quality audits and corrective/preventive action processes (CAPA)
• Lead ICQA-driven continuous improvement initiatives across the network
• Utilize data to identify systemic issues and prioritize improvements
• Deploy Lean / Six Sigma methodologies to improve inventory accuracy, process reliability, and quality outcomes
• Track and report realized improvements and cost avoidance
• Ensure alignment between ICQA processes and WMS/LMS systems
• Drive enhancements to inventory control and quality reporting tools
• Partner with IT and analytics teams to improve visibility and automation

Benefits

• Eligibility, coverage options, and plan details are available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.