Quality Manager

Genpak•Longview, TX

About The Position

The Quality Manager implements and manages Genpak’s Quality Assurance initiatives for an assigned plant. The role balances safety, cost, efficiency, timeliness, and production of products that meet specifications. It is highly collaborative and requires strong organization, follow-up, communication, and relationship-building skills across corporate, plant manufacturing teams, vendors, and customers. The Quality Manager oversees quality systems, inspections and testing, continuous improvement, quality information systems, and food safety programs. The position leads quality and food-safety audits and training, manages corrective and preventive actions, and supports compliance with regulatory, customer, corporate, HACCP, GMP, and SQF requirements. The role supervises a Quality Technician and Quality Inspector.

Requirements

Bachelor of Science in Science, Engineering, Mathematics, or Business Management, or equivalent experience.
At least 10 years of quality leadership experience.
At least 5 years of management experience.
Demonstrated experience analyzing data and solving problems.
Computer skills in QA software and other company systems.
Strong interpersonal skills to train, communicate, and lead effectively.
Knowledge of Microsoft Office and familiarity with database applications.
Strong understanding of quality monitoring systems.
Strong understanding of statistical analysis, including hypothesis testing, process capability (Cpk and Ppk), and SPC.
Ability to read, understand, and analyze statistical data and characteristics.
Ability to correctly use gauging equipment.
Thorough knowledge of food-safety requirements, including SQF and GMP compliance and certification requirements.
Ability to understand, interpret, and ensure compliance with customer-specific audits.
Ability to perform root-cause analysis and implement corrective action.
Ability to prioritize multiple duties, work under pressure, meet deadlines, and respond to emergencies without losing efficiency or composure.
Ability to motivate, train, delegate responsibility, receive instruction, and work with self-direction.
Ability to comply with company policies and procedures and support safety programs and standards.
Must be able to work an 8-hour shift with overtime as required.
Must be able to sit constantly and stand and/or walk frequently.
Must be able to speak and hear constantly and use fingers, hands, and arms constantly.

Nice To Haves

Experience with Infinity QS.
Six Sigma Green Belt certification or higher.
SQF and GMP knowledge or experience.
Experience with plastics-processing machinery and/or the physical properties and behaviors of plastics.

Responsibilities

Monitor the Quality Management System and its processes and procedures to maintain alignment with food-safety, regulatory, customer, and corporate quality standards.
Assess quality-system performance and lead food-safety audit activities, including pest control, glass and brittle plastics, and GMP spot audits.
Oversee facility inspection and testing of materials and products, manage testing equipment and calibration, and manage QA Technicians’ daily activities.
Continually improve testing methods, procedures, frequency, and equipment based on analysis.
Lead quality-related continuous improvement to minimize waste and downtime, using tools such as FMEA, 8D, 5 Why, control charts, and SPC.
Manage the facility CAPA process and investigate customer complaints according to the complaint process.
Oversee QA information systems, review and analyze data, work with the Process Team to create process limits, and review the Infinity QS database for adherence to specifications.
Facilitate food-safety programs, including HACCP, GMP, allergen control, lot traceability, internal auditing, and sanitation.
Lead the manufacturing group during regulatory, SQF, and customer audits or visits.
Oversee the development, implementation, review, and maintenance of the SQF system; take appropriate action to protect its integrity and communicate information needed for effective implementation.
Lead quality and food-safety training, including new-hire orientation and annual refresher training.
Maintain records and documentation required for internal and external audits, including SPC, GMP, SQF, and customer-specific documents.
Create processes, ensure compliance, and train employees on standard operating procedures and third-party GMP audit requirements.
Communicate proactively with employees at all levels about problems or issues affecting production, and build relationships with internal and external customers.
Uphold company policies, procedures, and safety programs and standards.