Service Quality Manager (National)

Exol

3d•Remote

About The Position

Exol is seeking a National Service Quality Manager to own service quality, food safety, and customer compliance programs across its highly automated, multi-site network. The role leads certification and audit readiness, establishes consistent quality standards across sites, and partners with Operations, Engineering, IT, Safety, Training, and customer-facing teams to embed quality into everyday operations. The position oversees food-safety and quality certifications, audits, inspections, corrective actions, customer compliance, complaints, and quality performance reporting. It also provides quality guidance to site teams and supports quality standards in training, operations, new-site launches, and customer onboarding. Travel may be up to 50% of the time.

Requirements

Minimum 8 years of quality, food safety, or compliance experience in warehousing, distribution, 3PL, food manufacturing, or similar environments.
Strong knowledge of SQF, GMP, HACCP, USDA Organic certification, and FSMA requirements.
Experience leading audits, inspections, CAPA, and root cause analysis.
Knowledge of retailer and customer compliance requirements.
Experience leading quality teams across multiple sites through influence.
Experience tracking and reporting quality and compliance KPIs.
Strong cross-functional partnership skills with customer-facing teams.
Must obtain SQF Practitioner and HACCP certifications within 6 months of hire.
Valid driver’s license and ability to drive and/or fly to client and other customer locations.
Ability to walk and stand for extended periods, climb stairs and ladders, and tolerate warehouse environmental conditions, including temperature variations and noise.
Ability to own a credit card and manage expenses personally for bi-weekly reimbursement.

Nice To Haves

Bachelor’s degree in Food Science, Quality, Supply Chain, Operations, Engineering, or a related field.
SQF Practitioner and HACCP certifications.
Experience in automated, high-volume, or temperature-controlled food-grade distribution.
Familiarity with quality management systems, Lean, or Six Sigma.

Responsibilities

Own service quality, food safety, and customer compliance across all sites.
Lead SQF, GMP, HACCP, and USDA certification programs.
Manage readiness for certification, regulatory, and customer audits.
Oversee internal audits, inspections, findings, and corrective actions.
Drive corrective and preventive actions (CAPA), root cause analysis, and effectiveness checks.
Ensure compliance with customer requirements for packaging, labeling, barcoding, palletization, and documentation.
Investigate and resolve customer quality inquiries and complaints.
Track quality KPIs and performance improvements.
Provide dotted-line quality leadership and guidance to site Quality teams.
Maintain traceability, mock recall, sanitation, and pest control programs.
Partner across teams to embed quality standards into training, operations, new-site launches, and customer onboarding.