Quality Assurance Manager
About The Position
The Quality Assurance Manager leads and oversees quality assurance and quality control activities at the Richlands manufacturing facility. The role maintains and continuously improves the Quality Management System (QMS), ensuring compliance with ISO 9001 certification requirements, customer specifications, regulatory standards, and company quality objectives. The manager partners with Manufacturing, Engineering, Supply Chain, and Operations to drive continuous improvement, reduce defects, improve customer satisfaction, and ensure product quality from incoming materials through final shipment. The position leads internal and external audits, manages corrective and preventive actions, oversees supplier quality initiatives, and develops Quality Department personnel. It promotes safety, accountability, and operational excellence while supporting Tadano's Core Values of Compliance, Safety, Quality, and Efficiency. The role operates in both office and manufacturing environments, with production-area visits that may require personal protective equipment.
Requirements
- Bachelor's degree in Engineering, Quality Management, Manufacturing, Industrial Technology, or a related field, or an equivalent combination of education and experience.
- At least 5 years of progressive quality management experience in a manufacturing environment.
- At least 3 years of leadership or management experience supervising quality personnel.
- Demonstrated experience managing Quality Management Systems and ISO certification programs.
- Strong knowledge of quality tools, statistical analysis, inspection techniques, and process control methodologies.
- Experience leading internal and external audits and implementing corrective action programs.
- Advanced knowledge of root cause analysis methodologies such as 8D, 5 Why, Fishbone, and Failure Mode and Effects Analysis (FMEA).
- Proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and quality management software.
- Strong communication, leadership, organizational, and problem-solving skills.
- Ability to maintain confidentiality and represent the organization professionally.
Nice To Haves
- Certified Quality Manager (CQM) or Certified Quality Engineer (CQE) through the American Society for Quality (ASQ).
- ISO 9001 Lead Auditor Certification.
- Lean Manufacturing and/or Six Sigma Green Belt or Black Belt Certification.
- Experience in heavy equipment, transportation, or industrial manufacturing environments.
- Knowledge of welding, machining, fabrication, and assembly processes.
Responsibilities
- Lead and manage Quality Assurance and Quality Control functions across manufacturing operations.
- Develop, implement, and maintain the QMS in accordance with ISO 9001 standards and company requirements.
- Serve as Management Representative for ISO certification activities, including preparation, implementation, surveillance audits, recertification audits, and corrective actions.
- Direct internal and external quality audits and ensure compliance with customer, regulatory, and corporate standards.
- Establish quality objectives, metrics, and reporting processes to monitor organizational performance.
- Lead root cause analysis, corrective action, preventive action, and continuous improvement activities.
- Partner with Engineering, Manufacturing, Supply Chain, and Operations to improve product quality and manufacturing processes.
- Develop supplier quality standards and oversee supplier quality performance evaluations.
- Review customer concerns, warranty claims, and nonconforming product issues, and implement corrective actions.
- Manage calibration programs and ensure the integrity of inspection and testing equipment.
- Develop and maintain quality procedures, work instructions, and standard operating procedures.
- Provide leadership, coaching, development, and performance management for Quality Department personnel.
- Analyze quality trends and present performance metrics and improvement initiatives to senior leadership.
- Support Lean Manufacturing and continuous improvement initiatives throughout the facility.
- Ensure compliance with applicable safety, environmental, and regulatory requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
