Quality Assurance Manager
About The Position
We are seeking an experienced Quality Assurance Manager to lead quality systems, customer requirements, and continuous improvement initiatives within an injection molding manufacturing operation. This leadership role ensures compliance with ISO 9001, AIAG Core Tools, and customer-specific requirements while driving operational excellence, defect prevention, and customer satisfaction. The role leads Quality Assurance and Quality Control for a multi-shift operation; oversees the Quality Management System; and manages customer quality matters, audits, corrective actions, quality metrics, and continuous improvement. It also supports product launches and process changes while developing Quality Engineers, Technicians, and Inspectors through training, coaching, and professional development.
Requirements
- Bachelor’s degree in Engineering, Quality, Manufacturing, or a related field.
- At least 3 years of experience leading and developing teams in a manufacturing environment, with strong leadership and people management skills.
- At least 5 years of Quality Management experience in automotive injection molding manufacturing.
- Strong knowledge of AIAG Core Tools: APQP, PPAP, PFMEA, MSA, SPC, and Control Plans.
- Experience with customer quality requirements, product launches, and PPAP submissions.
- Proven leadership experience managing quality teams in a high-volume manufacturing environment.
- Strong understanding of injection molding processes, tooling, resin materials, and assembly operations.
- Excellent communication, analytical, and problem-solving skills.
- Proficiency in operating and programming CMM equipment and advanced metrology systems.
- Experience leading 8D corrective actions and customer issue resolution.
- Knowledge of dimensional validation, GD&T, capability studies, and measurement system analysis.
- Ability to use quality data and statistical techniques to drive process improvement.
- Strong understanding of automotive launch activities and customer-specific requirements.
- Experience with quality management software, SPC databases, and reporting systems.
Nice To Haves
- Experience with decorative automotive components, Class A surfaces, painted or chrome-plated plastics.
- ASQ CQE, CQM, or Six Sigma certification.
- Experience supporting OEM and Tier 1/Tier 2 automotive customers.
- Background in automated manufacturing, robotics, vision systems, and supplier quality management.
- Bilingual Spanish/English.
Responsibilities
- Lead Quality Assurance and Quality Control activities for a multi-shift manufacturing operation.
- Oversee and continuously improve the Quality Management System (QMS).
- Manage APQP, PPAP, PFMEA, Control Plans, SPC, MSA, capability studies, audits, and corrective actions.
- Serve as the primary customer quality contact and manage customer complaints, supplier quality issues, and OEM/Tier customer requirements.
- Lead problem-solving initiatives using 8D, 5-Why, Fishbone, and Lean Six Sigma methodologies.
- Monitor quality metrics, customer PPM, scrap, and process performance while driving continuous improvement.
- Manage internal, customer, and third-party audits.
- Lead and develop Quality Engineers, Technicians, and Inspectors through training, coaching, and professional development.
- Support new product launches, process changes, and customer-specific quality requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
