Enterprise Quality Assurance Assistant Manager/Team Leader

GESA CREDIT UNION•Richland, WA

1d•$83,451 - $158,051•Onsite

About The Position

The Enterprise Quality Assurance Assistant Manager/Team Leader provides hands-on leadership for enterprise testing, quality governance, and operational process improvement across the organization. The role leads a group of quality assurance professionals and contributes as a senior technical member on projects and cross-functional initiatives. In partnership with the Program Manager/Team Lead, the incumbent advances enterprise QA standards, testing frameworks, quality controls, and process improvement practices to improve delivery outcomes, reduce operational risk, and strengthen compliance across business and technology functions. The role also coaches team members and organizational partners in test planning, defect management, root cause analysis, process measurement, and data-driven decision-making. The position leads QA testing and process improvement for medium- to large-scale initiatives; collaborates with project and business stakeholders throughout project lifecycles; and helps ensure deliverables meet established quality standards. It contributes to QA governance, data governance, change control, regulatory and organizational compliance, and continuous improvement. The role mentors less experienced QA Analysts, supports team workload and performance activities, and promotes a member- and relationship-centered perspective. The position is listed as full-time, salary, and located at the South Richland HQ in Richland, Washington. The posting also lists Lynnwood, Washington, in the salary information. The selected candidate must pass a pre-employment credit/background check. Gesa Credit Union states that it provides reasonable accommodations during the application and interview process, for essential job functions, and for employment benefits and privileges.

Requirements

Bachelor’s degree emphasizing Information Systems, Computer Science, Quality Assurance/Engineering, or a related field; equivalent experience or training may be accepted in lieu of education.
At least seven years of progressive experience in enterprise quality assurance, software testing, quality engineering, process improvement, or related technical roles.
At least one year of experience coaching or mentoring technical professionals.
Familiarity with ISO/IEC/IEEE 29119 or equivalent software testing standards.
Advanced knowledge of software and system development lifecycle (SDLC) and Project Management lifecycle.
Proficiency with Microsoft Office 365 and software development/testing tools such as Azure DevOps and Jira/Confluence, as well as process or engineering diagramming tools such as Microsoft Visio or LucidChart.
Ability to design and execute test cases, test plans, and user acceptance campaigns across testing types including unit, integration, functional, acceptance, and end-to-end testing.
Ability to manage multiple separate projects in a fast-paced, dynamic environment under tight timelines.
Strong analytical, quantitative, and information-sourcing skills, including ability to write SQL queries for reporting, analytics, requirements generation, and KPI evaluation.
Ability to contribute independently and work as part of multidisciplinary teams supporting strategic improvements.
Ability to adapt skills to technological change in a growing credit union environment.
Ability to manage communications vertically and horizontally across the organization and with vendors.
Strong written, verbal, and presentation skills, including documenting findings, summarizing risks, communicating recommendations, and influencing decisions.
Professional judgment, discretion, integrity, and diplomacy when working with cross-functional teams, leaders, and external partners.
Ability to innovate, solve problems, and exercise sound judgment when performing duties and working with members and staff.
Expertise in quality assurance, including process, software testing, and data quality analysis.
Collaborative and team-focused approach, including ability to empower others.
Ability to lead and motivate direct reports, peers, and leaders.
Knowledge of Agile software development methodologies such as Scrum, Kanban, and SAFe; the SDLC; the Project Management lifecycle; and related testing concepts and implementations.
Strong listening skills and customer service attributes.
Accountability for results.
Leadership competencies: Leading Others, Developing Others, Emotional Intelligence, Social Responsibility, and Performance & Results Orientation.

Nice To Haves

Financial services experience is strongly preferred.
ISTQB Certified Tester Foundation Level certification is preferred.
Familiarity with data reporting methodologies and tools such as Tableau or Power BI.
Experience using or testing a financial institution core banking platform and one or more Loan Origination Systems, such as consumer, commercial, or mortgage systems.

Responsibilities

Lead enterprise project QA testing and process improvement for medium- to large-scale initiatives with Project Managers, Product Owners, technology teams, and business stakeholders.
Collaborate with cross-functional teams throughout project lifecycles to define testable requirements and develop testing strategies.
Execute assigned testing activities and guide business-unit testers in validating system functionality and confirming deliverables meet quality standards.
Identify and report defects, monitor incident reports and resolution efforts, verify fixes, and track results and outcomes.
Build and use a network of subject matter experts to promote QA processes through participation on project teams.
Maintain and promote a member- and relationship-centered perspective.
Collaborate with Business Analysts to validate root-cause assumptions through testing and data analysis.
Review system documentation for technical accuracy, compliance, and completeness.
Propose new governance standards and promote existing standards for approved process improvements and change control.
Identify and communicate risks and issues to Project Managers, team leaders, and stakeholders when project plans or scope may need to change.
Review reports and database structures, and create and run queries to verify QA assumptions.
Collaborate with the Program Manager/Team Leader on team workload, performance assessments, and interview panels.
Mentor and advise less experienced Quality Assurance Analysts.
Gather data, conduct root cause analysis and performance trending, and propose QA process controls and policy changes.
Analyze QA governance, processes, and metrics; recommend organization-wide improvements and updated KPIs using change-management best practices.
Participate in process improvement and re-engineering efforts, including assessing progress and trends, developing recommendations and reports, prioritizing and implementing changes, identifying fiscal and staffing resource needs, and maintaining process and performance documentation.
Work with the Program Manager/Team Lead to align QA processes, procedures, and tools with regulatory and organizational compliance requirements.
Participate in the Data Governance Team, coach Data Owners, and brief them on establishing quality KPIs.
Adhere to applicable laws, regulations, and Credit Union policies and procedures.