Quality Assurance Assistant Manager

GOODWILL SOUTH FLORIDA • Miami, FL

2d • Onsite

About The Position

The Quality Assurance Assistant Manager supports the Quality Assurance Manager in managing daily quality operations, maintaining the Quality Management System (QMS), and ensuring products and processes comply with customer, government, commercial, and ISO 9001:2015 requirements. The role supports M&D product launches and production projects by working with Engineering, Production, Procurement, and other departments to integrate customer and quality requirements into manufacturing processes.

The position provides day-to-day guidance to quality personnel; oversees inspections and audits; coordinates corrective actions and supplier quality activities; monitors quality performance and reporting; coordinates employee training; and advances continuous-improvement initiatives. It assists with quality systems, projects, production support, process controls, inspection methods, customer and regulatory documentation, and QMS compliance. The assistant manager may act on behalf of the Quality Manager when assigned and performs other duties as required.

The role assists the Quality Assurance Manager in supervising QA Supervisors, QA Inspectors, and Auditors, including assigning and monitoring work, coaching and training employees, supporting performance feedback, and helping ensure adequate quality coverage and compliance with departmental procedures and applicable specifications. Work takes place in a noisy manufacturing area with heavy traffic and floor vibrations. The employee is regularly required to stand and walk for most of the day and must be able to lift and carry at least 20 pounds.

Requirements

• Bachelor’s degree in quality management or a related field, or an equivalent combination of education and relevant experience.
• Working knowledge of quality assurance principles, process-control methods, and procedures, including ISO 9001:2015 requirements and certification.
• Ability to apply professional knowledge and sound judgment, work independently, and perform responsibilities with minimal supervision.
• Proficiency in Microsoft 365 applications, including Outlook, PowerPoint, Excel, Word, and Teams.
• Ability to use company systems, including Paycom, Exenta, and Eton.
• Ability to read, write, and communicate effectively in English.
• Ability to perform mathematical calculations involving figures and amounts such as percentages, proportions, area, circumference, and volume, and apply basic algebra and geometry concepts.
• Ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
• Ability to work in a noisy manufacturing environment and withstand heavy traffic and floor vibrations.
• Ability to regularly stand and walk for most of the day; use hands to finger, handle, or feel; reach; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• Required vision abilities include close, distance, and color vision, depth perception, and the ability to adjust focus.
• Ability to lift and carry at least 20 pounds.

Nice To Haves

• ASQ certification.
• Spanish proficiency.

Responsibilities

• Assist the Quality Manager with new and current projects, the Quality Management System, and daily quality assurance activities across manufacturing operations.
• Support M&D initiatives, new product introductions, and active production projects by integrating customer requirements and quality expectations into manufacturing processes.
• Interpret and analyze customer requirements, government specifications, and commercial standards to support accurate implementation throughout production.
• Assist in developing, implementing, and monitoring process controls, inspection methods, and continuous-improvement initiatives.
• Coordinate incoming, in-process, and final inspections, including reviews of returned materials and customer complaints.
• Analyze inspection results, quality reports, and defective products to identify trends, communicate findings, recommend corrective actions, report KPIs, and support quality management review meetings.
• Coordinate Corrective Action Request activities, support root-cause investigations, and monitor the implementation and effectiveness of corrective and preventive actions.
• Help develop and prioritize the supplier audit schedule, monitor supplier performance, resolve material-quality issues, and manage supplier corrective action activities.
• Provide day-to-day guidance to Quality Assurance Supervisors, Inspectors, and Auditors; coordinate training and retraining to promote consistent, objective material acceptance and rejection decisions.
• Provide the Quality Manager with input on staffing, employee performance, development needs, transfers, and other personnel actions.
• Conduct internal audits throughout Goodwill in accordance with ISO 9001:2015, support external audits, maintain QMS records, and promote consistent application of quality requirements across the division.
• Maintain required quality and compliance records, including Certificates of Conformance, country-of-origin documentation, test reports, and Berry Amendment compliance records.
• Collaborate with Engineering, Cutting, Warehousing, Manufacturing, Purchasing, and other departments to resolve quality concerns and ensure products meet customer requirements and specifications.
• Assist in supervising QA Supervisors, QA Inspectors, and Auditors by assigning and monitoring work, providing coaching and training, supporting performance feedback, and helping ensure adequate quality coverage and compliance.
• Act on behalf of the Quality Manager when assigned, support departmental priorities, and perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager