HCVP Quality Assurance Manager
About The Position
The HCVP Quality Assurance Manager designs, implements, and oversees Virginia Housing’s statewide quality assurance and compliance review strategy for Housing Choice Voucher (HCV) and Project-Based Voucher (PBV) programs administered through Local Housing Agencies (LHAs). The role leads statewide quality assurance strategy, establishes policies and procedures, and develops review methodologies to ensure compliance with HUD requirements, Virginia Housing policies, and applicable regulatory standards. The manager leads Quality Control staff, establishes quality standards, oversees corrective actions, prepares reports for leadership, and partners with program staff and LHAs to maintain high standards of quality and compliance statewide. The position is located at Virginia Housing’s Glen Allen, Virginia office. Associates are required to live and work within the Commonwealth of Virginia. A background check and completion of Conflict-of-Interest Act and Secondary Employment Disclosure forms are conditions of employment.
Requirements
- Bachelor’s degree in a related field preferred, or equivalent relevant work experience.
- Progressive experience in HCV Program compliance; 5 or more years preferred.
- Ability to interpret and apply HCVP federal regulations and program requirements.
- Strong knowledge of Fair Housing, Section 504 laws, and reasonable accommodation requirements.
- Experience using and navigating HCV program-related systems and software.
- Ability to prioritize competing responsibilities, manage multiple projects, and meet critical deadlines.
- Strong understanding of customer service principles and best practices.
- Demonstrated ability to analyze program performance, identify compliance risks, and implement corrective solutions.
- Experience leading process improvement initiatives and change management efforts.
- Strong attention to detail and commitment to accuracy.
- Experience leading and developing teams, with a solid understanding of employee relations, coaching, and performance management.
- Must live and work within the Commonwealth of Virginia.
- Must complete a background check and Conflict-of-Interest Act and Secondary Employment Disclosure forms as conditions of employment.
Nice To Haves
- Bachelor’s degree in a related field.
- Five or more years of progressive experience in HCV Program compliance.
Responsibilities
- Design, implement, and oversee the statewide quality assurance and compliance review strategy for HCV and PBV programs administered through LHAs.
- Establish quality assurance policies and procedures and develop review methodologies.
- Ensure compliance with HUD requirements, Virginia Housing policies, and applicable regulatory standards.
- Manage Quality Control staff and establish quality standards.
- Oversee corrective actions.
- Prepare reports for leadership.
- Partner with program staff and LHAs to maintain quality and compliance statewide.
- Analyze program performance, identify compliance risks, and implement corrective solutions.
- Lead process improvement initiatives and change management efforts.
- Lead and develop teams, including coaching and performance management.
Benefits
- Educational opportunities through classroom and online programs to support advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
