Quality Manager

Crown Technical Systems•Dallas, TX

3d•Onsite

About The Position

Crown Technical Systems, a Flex Company, designs and delivers customized power distribution and protection systems, including relay and control panels, medium-voltage switchgear, and power/control buildings. The Quality Manager will be based in Dallas, Texas, and will develop, implement, and coordinate product assurance programs to prevent or eliminate defects in new and existing products. Flex intends to spin off its Cloud and Power Infrastructure segment into Axiom, an independent publicly traded company, with the spin planned for Q1 2027. If the spin occurs, this role will support Axiom, which focuses on critical digital infrastructure and end-to-end power and thermal management solutions for AI data centers and other mission-critical applications. The role works with management, department heads, customers, vendors, engineers, and regulatory or compliance agencies to manage quality programs, audits, technical issues, and improvement initiatives. It requires knowledge of quality systems, regulatory standards, and a range of manufacturing, inspection, testing, office, and warehouse tools and processes.

Requirements

Bachelor's degree in Engineering or a related field, or equivalent experience and training.
At least 6 years of experience developing, implementing, and maintaining quality systems or in a related area.
Advanced functional, technical, people and/or process management skills, and customer relationship skills for internal and external customers.
Expert knowledge of the function and a thorough understanding of Flex and related business.
Knowledge of multiple functional technologies, processes, industries, or functions, and understanding of their interdependencies at the site.
Knowledge of difficult system requirements and national and international government regulatory agency standards.
Knowledge of relevant regulatory standards and applicable regulations.
Ability to use relevant skills and tools across electronic assembly, cables, testing, inspection, machine operations, mechanical and electrical tools, office tasks, and warehouse operations.

Responsibilities

Research, evaluate, and present information about business situations, production capabilities, manufacturing problems, economic trends, and new-product design and development for management consideration.
Suggest and debate alternative methods and procedures to solve problems and respond to changing market opportunities.
Contribute with other top management personnel to form and establish company policies, operating procedures, and goals.
Develop and modify the product assurance program, defining areas of control, personnel requirements, and operational procedures.
Evaluate reports from product assurance department heads and confer with top management in preparation for the program's fiscal budget.
Conduct management meetings with product assurance department heads to establish and review organizational policies, coordinate department functions and operations, and set controls and procedures for attaining goals.
Interface with customers on technical and quality issues and improvement initiatives.
Manage customer audits and regulatory or compliance agency audits.
Review departments' technical problems and procedures and recommend solutions or procedural changes.
Meet with material and component vendors to obtain information about supply quality, capacity to meet orders, and vendor quality standards.
Confer with engineers about quality assurance for new and existing manufactured products and help rectify problems.
Review technical publications, articles, and abstracts to stay current with industry developments.