Quality Manager Jobs

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Manager, Quality Assurance

Denso•Long Beach, CA

About The Position

The Manager, Quality Assurance for DENSO Products and Services Americas, Inc. leads the Quality Control Group and Quality Lab Operations. The role directs a multidisciplinary team of Quality Engineers, Technicians, and Inspectors to safeguard product integrity through ISIR reviews, tear-down analysis, receiving inspections, field claim monitoring, changepoint management, supplier coordination, and cost charge-backs. The manager also drives continuous improvement and corrective and preventive action initiatives. The position manages supplier quality and applicable ISO standards, builds supplier relationships, and resolves quality issues, including conducting supplier-site audits when necessary. It oversees the approval and readiness assessment of new suppliers, coordinates quality resolutions with internal departments, and supports supplier quality associates in meeting customer requirements. The manager works with senior management on area goals, objectives, measures, and short- and long-range plans; directs staff work; monitors budgets; contributes to staffing proposals; and performs people-management and staff-development activities. The role also maintains departmental metrics and reports performance to senior leadership while ensuring compliance with automotive standards and regulatory requirements.

Requirements

  • Bachelor’s degree in electrical engineering, mechanical engineering, Quality Management, or a related field.
  • At least 5 years of experience in automotive quality assurance or manufacturing.
  • Proven leadership experience managing cross-functional quality teams.
  • Strong knowledge of engineering theories, processes, and terminology.
  • Strong knowledge of ISO and other quality standards; familiarity with IATF 16949 and ISO/TS 16949.
  • Knowledge of ISIR, tear-down analysis, and field claim processes.
  • Experience with supplier quality management and cost charge-back systems.
  • Excellent problem-solving and root-cause analysis skills.
  • Proficiency with quality tools such as FMEA, SPC, 8D, and APQP.
  • Excellent written and verbal communication skills, including the ability to present and explain technical or complex information.
  • Strong customer-service, negotiation, organizational, and time-management skills.
  • Ability to resolve difficult or sensitive situations, anticipate customer needs, and seek positive outcomes.
  • Advanced experience with Microsoft Word, PowerPoint, and Excel.
  • Knowledge of database or analytical software such as Access.
  • Analytical skills to interpret potentially conflicting data.
  • Familiarity with project-management software.
  • Ability to develop department and team goals and objectives.

Nice To Haves

  • Previous automotive experience preferred.
  • Lean Six Sigma Green Belt or higher certification preferred.

Responsibilities

  • Supervise, develop, and coach Quality Engineers, Technicians, and Inspectors.
  • Lead the Quality Control Group and manage Quality Lab Operations.
  • Manage supplier quality and applicable ISO standards.
  • Maintain supplier relationships and resolve quality issues, including auditing supplier processes when necessary and facilitating improvement measures and issue closure.
  • Develop and manage the process for establishing and approving new suppliers, including readiness reviews, training on DENSO quality standards, and issue resolution.
  • Coordinate with Procurement, Engineering, Receiving, Repack, and Packaging on internal and supplier quality issues and decisions.
  • Collaborate with senior management to establish goals, objectives, measures, and short- and long-range plans for the assigned area.
  • Plan, assign, schedule, direct, review, and approve work completed by quality engineering staff.
  • Support supplier quality associates in meeting customer requirements.
  • Assist with developing and monitoring the assigned area's budget and provide input into staffing proposals.
  • Perform personnel activities, including time and attendance tracking, associate counseling, scheduling, performance evaluations, and skill development.
  • Foster morale and teamwork through daily interaction and one-on-one support.
  • Oversee Initial Sample Inspection Reports (ISIR) and compliance.
  • Lead tear-down analysis to identify defect root causes.
  • Manage receiving inspections for incoming components.
  • Monitor field claims and coordinate corrective actions.
  • Administer cost charge-back programs related to quality failures.
  • Drive continuous improvement and corrective and preventive action (CAPA) initiatives.
  • Maintain departmental metrics and report performance to senior leadership.
  • Ensure adherence to automotive industry standards and regulatory requirements.
  • Perform other duties as assigned.

Benefits

  • Medical, dental, vision, and prescription drug plans.
  • 401(k) with 4% company match.
  • Vacation/PTO and 13 paid holidays.
  • Bonus program.
  • FSA/HSA and dependent care programs.
  • Company-provided life, disability, ADD, and business travel insurance.
  • No-cost wellness and chronic condition management programs.
  • Optional insurance programs, including legal, identity theft, and critical illness coverage.
  • Tuition reimbursement.
  • Career development and ongoing training.
  • Employee assistance program.
  • Employee spotlight and recognition program.
  • Volunteer opportunities.
  • Onsite fitness center (varies by location).
  • Cafeteria and food markets (varies by location).
  • Onsite health clinic and pharmacy (varies by location).

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