Restaurant Manager

Quality Brand Group • Phoenix, AZ

20d

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and development of team members and ensures the effective implementation of operational standards for quality, service, and cleanliness. The manager helps establish and achieve store sales and profitability goals, controls costs, and is accountable for the store’s full profit-and-loss statement. The role calls for engaged leadership, knowledge of restaurant operations, responsiveness to customers and employees, and continuous improvement of store performance.

During an assigned shift, the Restaurant Manager oversees the people and processes needed to provide a great guest experience. This includes ensuring products are prepared to operational and quality standards and managing the service delivered by the store team. The manager provides leadership and motivation directly or through Shift Leaders and/or an Assistant Manager and is responsible for counseling, disciplining, promoting, or terminating store-level employees.

Requirements

• Food service industry experience is required.
• Restaurant, retail, or supervisory experience is required.
• Food Safety and Serve Safe certification.
• Must be able to fluently speak and read English.
• Must have math and writing skills.
• Must demonstrate guest focus, anticipate and understand guest needs, and exceed expectations.
• Must set targets and deliver on commitments.
• Must make sound decisions based on analysis, experience, and judgment.
• Must be able to build effective teams and enable team members to make decisions and celebrate success.
• Must be physically and mentally capable of learning to operate standard restaurant equipment.
• Must be able to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

• Lead operational excellence and maintain a focus on guest satisfaction.
• Recruit, train, develop, and lead store team members.
• Ensure operational standards for quality, service, cleanliness, product preparation, and guest service are followed.
• Help set and achieve sales and profitability goals and control expenses.
• Manage and be accountable for the store’s full profit-and-loss statement.
• Oversee shift processes and staff to deliver a great guest experience.
• Provide leadership, direction, and motivation directly or through Shift Leaders and/or an Assistant Manager.
• Counsel, discipline, promote, or terminate store-level employees.
• Manage purchasing, scheduling, sales, training, and physical-facilities maintenance.
• Use effective communication and coaching skills and drive continuous improvement in store operations.

Benefits

• Competitive salary
• Monthly bonus program
• Employee meal discounts
• Medical, dental, vision, and prescription drug insurance with company contribution
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed