Restaurant Manager

Quality Brand Group•Desoto, TX

20d

About The Position

The Restaurant Manager administers, directs, and oversees the recruitment and development of team members and ensures effective implementation of operational standards for quality, service, and cleanliness. The manager helps set and achieve store sales and profitability goals, manages costs, and is accountable for the store’s full profit and loss statement. The position requires active leadership and engagement with customers and employees, with a focus on continuously improving store operations. During assigned shifts, the Restaurant Manager manages the people and processes needed to deliver a friendly guest experience, ensure products are prepared to operational and quality standards, and oversee service delivered by the store team. The manager provides leadership, direction, and motivation directly or through Shift Leaders and/or an Assistant Manager, and is responsible for counseling, disciplining, promoting, or dismissing store-level employees. Quality Brand Group LLC is a multi-store Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas. The company describes a respectful, friendly environment focused on personal growth, training, and empowering team members to provide a memorable guest experience.

Requirements

Food service industry experience is required.
Restaurant, retail, or supervisory experience is required.
Food Safety and Serve Safe certification.
Must be able to fluently speak and read English.
Math and writing skills.
Ability to anticipate and understand guests’ needs and exceed expectations.
Ability to set targets and deliver on commitments.
Ability to make sound decisions based on analysis, experience, and judgment.
Ability to build effective teams, place people appropriately, enable team decision-making, and celebrate team success.
Must be physically and mentally capable of learning to operate standard restaurant equipment.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

Lead operational excellence and maintain a strong focus on guest satisfaction.
Recruit, train, develop, and lead store team members.
Ensure operational standards for quality, service, and cleanliness are implemented effectively.
Help set and achieve sales and profitability goals while controlling expenses.
Manage and remain accountable for the store’s full profit and loss statement.
Manage purchasing, scheduling, sales, training, and physical facilities maintenance.
Manage shift processes and team members to deliver a friendly guest experience.
Ensure products are prepared according to operational and quality standards and oversee service delivery.
Provide leadership, direction, and motivation directly or through Shift Leaders and/or an Assistant Manager.
Counsel, discipline, promote, or dismiss store-level employees.
Use communication and coaching to support team performance and continuous improvement.