Restaurant Manager

Quality Brand Group•Peoria, AZ

20d

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and development of store team members and ensures effective implementation of operational standards for quality, service, and cleanliness. The role helps set and achieve sales and profitability goals, controls operating costs, and is accountable for the store’s full P&L. The manager applies leadership and operational knowledge, remains attentive to customer and employee needs, and drives continuous improvement in store operations. During an assigned shift, the Restaurant Manager oversees the people and processes needed to provide a great guest experience. This includes ensuring products are prepared to operational and quality standards and managing the service delivered by the store team. The manager provides leadership, direction, and motivation directly or through Shift Leaders and/or an Assistant Manager, and is responsible for counseling, disciplining, promoting, or terminating store-level employees.

Requirements

Experience in the food service industry is required.
Restaurant, retail, or supervisory experience is required.
Food Safety and Serve Safe certification.
Must be able to fluently speak and read English.
Math and writing skills.
Ability to anticipate and understand guests’ needs and exceed their expectations.
Ability to set compelling targets and deliver on commitments.
Ability to make sound decisions based on analysis, experience, and judgment.
Ability to build effective teams and enable team members to make decisions and celebrate success.
Must be physically and mentally capable of learning to operate standard restaurant equipment.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

Lead operational excellence and maintain a focus on 100% guest satisfaction.
Recruit, train, develop, and lead store team members.
Ensure operational standards for quality, service, cleanliness, and product preparation are implemented.
Set and achieve sales and profitability goals, control expenses, and manage the store’s P&L.
Manage purchasing, scheduling, sales, training, and physical facilities maintenance.
Provide leadership, direction, and motivation to the store team, directly or through Shift Leaders and/or an Assistant Manager.
Counsel, discipline, promote, or terminate store-level employees.
Manage shift processes and people to deliver a great guest experience.
Use communication and coaching skills to support team performance and continuous improvement.