Restaurant Manager

Quality Brand Group • Grapevine, TX

20d

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and team-member development, and ensures the effective application of operational standards for quality, service, and cleanliness. The manager helps set and achieve store sales and profitability goals, manages costs, and is accountable for the store’s full profit-and-loss statement. The role calls for engaged leadership, attention to customer and employee needs, and ongoing improvement of store operations.

During assigned shifts, the Restaurant Manager manages the people and processes needed to provide a friendly guest experience. This includes ensuring products are prepared to operational and quality standards and that the team delivers effective service. The manager provides leadership, direction, and motivation through Shift Leaders and/or an Assistant Manager, or directly, and is responsible for counseling, disciplining, promoting, or terminating store-level employees.

The position includes managing purchasing, scheduling, sales, training, and physical-facility maintenance. Food-service industry experience and Food Safety/ServSafe certification are required. The role involves operating standard restaurant equipment and lifting 30 to 50 pounds, as well as pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Requirements

• Food-service industry experience is required.
• Food Safety/ServSafe certification is required.
• Restaurant, retail, or supervisory experience is required.
• Must be able to fluently speak and read English.
• Must have math and writing skills.
• Must be able to learn to operate standard restaurant equipment and meet applicable minimum age requirements.
• Must be able to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
• Guest-focused approach, including anticipating and understanding guest needs and exceeding expectations.
• Ability to set compelling targets and deliver on commitments.
• Problem-solving and decision-making ability, using analysis, experience, and judgment.
• Ability to build effective teams and enable team members to make decisions and celebrate success.
• Highly motivated and enthusiastic, with the demonstrated ability to think and work independently.

Responsibilities

• Lead operational excellence and maintain a focus on 100% guest satisfaction.
• Recruit and develop team members, and ensure appropriate training and development.
• Ensure operational standards for quality, service, cleanliness, and product preparation are implemented effectively.
• Help set and achieve sales and profitability goals, control expenses, and manage the store’s full P&L.
• Manage the people and processes needed to deliver a great guest experience during assigned shifts.
• Provide leadership, direction, and motivation to the store team, directly or through Shift Leaders and/or an Assistant Manager.
• Counsel, discipline, promote, or terminate store-level employees as needed.
• Manage purchasing, scheduling, sales, training, and physical-facility maintenance.
• Use communication and coaching skills to support the team and continuously improve store operations.

Benefits

• Competitive salary
• Monthly bonus program
• Employee meal discounts
• Medical, dental, vision, and prescription drug insurance with company contribution
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed