Restaurant Manager

Quality Brand Group•Coppell, TX

20d

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and team-member development, and ensures effective implementation of operational standards for quality, service, and cleanliness. The manager helps set and achieve sales and profitability goals, controls costs, and is accountable for the store’s full P&L. The role calls for engaged leadership, attention to customer and employee needs, and continuous improvement of store operations. During an assigned shift, the Restaurant Manager oversees the people and processes needed to provide a great guest experience, prepare products to operational and quality standards, and deliver effective service. The manager provides leadership and direction directly or through Shift Leaders and/or an Assistant Manager, and is responsible for counseling, disciplining, promoting, or terminating store-level employees.

Requirements

Experience in the food service industry is required.
Restaurant, retail, or supervisory experience is required.
Must be able to fluently speak and read English.
Must have math and writing skills.
Food Safety and ServeSafe certification.
Ability to anticipate and understand guests’ needs and exceed their expectations.
Ability to set compelling targets and deliver on commitments.
Ability to make sound decisions using analysis, experience, and judgment.
Ability to build effective teams, place people in appropriate roles, enable decision-making, and celebrate team success.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Must be able to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

Lead operational excellence and maintain a focus on 100% guest satisfaction.
Recruit, train, develop, and lead team members.
Ensure quality, service, cleanliness, and product-preparation standards are implemented.
Help set and achieve store sales and profitability goals, control expenses, and manage the store’s full P&L.
Oversee the processes and people needed to provide a great guest experience during assigned shifts.
Provide leadership, direction, motivation, coaching, and communication to the store team.
Counsel, discipline, promote, or terminate store-level employees.
Manage purchasing, scheduling, sales, training, and physical-facilities maintenance.