Quality Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.
• At least 7 years of progressive human resources experience, including at least 2 years in an HR management or lead generalist capacity.
• Strong knowledge of federal and multi-state employment laws and HR compliance requirements.
• Hands-on experience managing employee relations, benefits administration, workers’ compensation, and unemployment claims.
• Experience developing and implementing HR policies and procedures.
• Proficiency with HRIS/payroll systems and Microsoft Office or Google Workspace.
• Strong communication, organization, problem-solving, and conflict-resolution skills.
• Ability to manage confidential information with professionalism and discretion.

Nice To Haves

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Experience in construction, roofing, home services, or a similar field-based industry.
• Experience supporting multi-state or multi-location operations.
• Experience working in a growing organization with evolving processes and priorities.

Responsibilities

• Oversee daily HR operations, including employee relations, personnel records, policies, and procedures.
• Ensure compliance with federal, state, and local employment laws across multiple locations.
• Develop, implement, and maintain HR policies, procedures, and the employee handbook.
• Manage employment reporting, documentation, and recordkeeping, including I-9 verification, EEO-1, OSHA, and ACA requirements.
• Partner with leadership on employee concerns, workplace investigations, disciplinary actions, and terminations.
• Serve as a resource for employees and managers regarding HR questions, policies, and workplace concerns.
• Manage employee performance review processes and support performance improvement initiatives.
• Support employee engagement, retention, and professional development efforts.
• Conduct exit interviews and identify opportunities to improve retention.
• Partner with hiring managers and recruiting teams to support hiring across office, sales, and field operations.
• Oversee onboarding and offboarding processes and lead new-hire orientations.
• Coordinate HR-related training and support HR setup and onboarding for new branch locations.
• Administer employee benefits programs, enrollment, annual open enrollment, and employee inquiries.
• Manage employee leave requests, including FMLA and applicable state leave requirements.
• Oversee workers’ compensation claims, coordinate with insurance providers, and manage return-to-work processes.
• Handle unemployment claims and related documentation.
• Partner with senior leadership to align HR practices with company goals and operational needs.
• Identify opportunities to improve HR processes, efficiency, and the employee experience.
• Monitor HR metrics, including turnover, retention, and employee-related trends.
• Support company-wide communications and other operational initiatives as needed.