Quality & Reliability Manager

Aligned Data Centers

2d•$135,000 - $155,000

About The Position

The Quality & Reliability Manager enforces the project’s QA/QC policy and defines measurable standards for acceptable installations, including torque patterns, pipe cleanliness, and cable dressing. The role provides day-to-day direction to third-party mechanical and electrical QA specialists, including assigning and prioritizing work, planning coverage, aligning their work to the Built to Run standard, reviewing field reports, and escalating performance feedback through the vendor rather than directly supervising employees. The manager identifies systemic quality patterns, quantifies risk, and leads structured root-cause analysis and corrective/preventive actions (CAPA) for recurring failures. As the Level 3 to Level 4 gatekeeper, the role independently validates readiness criteria and signs readiness memos confirming rooms and systems are physically complete, clean, accessible, serviceable, and properly documented. The manager coordinates open items with Construction, Vendors, and Commissioning so functional testing does not begin until quality risks are understood and accepted. The position is responsible for ensuring equipment and ancillary systems are accessible and serviceable, including strainers, valves, filters, VRFs, and electrical panels. Additional work includes assisting with BMS issue resolution; supporting QA/QC and commissioning for speculative builds and tenant requirements; negotiating standard vendor pricing; developing standardized reporting metrics for internal stakeholders; reviewing policies and procedures annually for version control; organizing the ADC runbook workflow; collaborating across teams; and performing other assigned duties. The role requires 3–6 years of experience creating standards-related documents for building, testing, repairs, troubleshooting, and training in data centers or other critical environments. It also requires technical and office software fluency, strong communication, analytical and organizational skills, the ability to prioritize in a fast-paced environment, and flexibility to work as needed at a facility secured 24/7. Up to 20% travel is required, and applicants must be legally authorized to work in the United States without current or future employer sponsorship. Expected compensation is $135,000–$155,000 plus a 20% annual bonus.

Requirements

3–6 years of experience creating documents used to establish standards for building, testing, repairs, troubleshooting, and training in data centers or other critical environments.
Fluency with technical and common office software, including Microsoft Office 365 applications such as Excel, Outlook, Word, and PowerPoint.
Strong oral and written communication skills.
Ability to prioritize and execute tasks in a fast-paced environment.
Exceptional analytical and conceptual thinking skills.
Ability to check technical work for consistency and accuracy.
Ability to travel up to 20%.
Must be legally authorized to work in the United States without employer sponsorship, now or at any time in the future.
Ability to work flexible hours as needed in a facility secured 24/7.
Ability to respond effectively, verbally or in writing, to sensitive issues, complex inquiries, or complaints from various levels of management and the public.
High commitment to customer service for coworkers and customers.
Ability to analyze and solve problems involving several options with limited information.
Good organizational skills, attention to detail, and openness to new ideas and procedures.
Demonstrated ethics, adaptability, punctuality, delegation, dependability, sound judgment, resource management, problem solving, and professionalism.
Ability to observe safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.

Responsibilities

Enforce the project’s QA/QC policy and define specific criteria for acceptable installations.
Direct third-party mechanical and electrical QA specialists day to day by tasking, prioritizing, planning coverage, and calibrating their work to the Built to Run standard.
Review field reports for quality, consistency, and risk; translate findings into clear corrective and preventive actions; and document and escalate performance feedback through vendors.
Identify systemic quality trends, quantify risk, and lead root-cause analysis and CAPA for recurring failures.
Independently validate Level 3 to Level 4 readiness criteria and sign readiness memos confirming physical completion, cleanliness, accessibility, serviceability, and documentation.
Coordinate open quality items with Construction, Vendors, and Commissioning so functional testing does not begin until quality risk is understood and accepted.
Ensure equipment and ancillary systems, including strainers, valves, filters, VRFs, and electrical panels, are accessible and serviceable.
Assist with resolving BMS-related issues.
Support ADC specification QA/QC and commissioning for speculative builds, ADC specifications, and tenant requirements.
Negotiate standard pricing with vendors.
Develop standardized reporting metrics to communicate major commissioning milestones and progress to internal stakeholders.
Review policies and procedures annually for version control.
Organize and manage the workflow of the ADC runbook.
Collaborate across teams and perform other duties as assigned.
Plan, assign, and monitor work for third-party QA resources; set expectations and service levels, provide feedback, escalate performance issues through vendor leadership, and ensure coverage and continuity.
Observe safety and security procedures and report potentially unsafe conditions.