Quality and Reliability Engineer

GM • Romulus, MI

1d • Onsite

About The Position

The Quality and Reliability Engineer supports the Romulus Propulsion transmission line by leading rapid problem solving, warranty and customer issue investigations, returned-part analysis, and data-driven quality improvements. The role works with the Resident Product Engineer, Red X team, production, and other groups to conduct technical analysis of transmission failures and related components and drive corrective action on the plant floor.

The engineer develops and administers reliability, warranty, and corrective-action plans; communicates findings and recommendations to plant leadership, engineering, manufacturing, service, and other stakeholders; and helps reduce customer impact and warranty costs while improving transmission quality and reliability. The role also supports effective countermeasures and plant compliance with BIQ IV standards, GQRs, and applicable quality-system requirements.

The position is categorized as onsite, with the selected candidate expected to report to a specific location full time. Some travel may be required for vehicle assembly plant investigations and other business needs. Relocation benefits are available to candidates who qualify under company policy. GM does not provide immigration-related sponsorship for this role.

Requirements

• Bachelor’s degree in engineering or equivalent experience.
• At least 3 years of relevant engineering experience in quality, reliability, manufacturing, powertrain, transmission, vehicle, or warranty.
• Demonstrated experience with structured problem solving, technical root-cause analysis, and data-driven decision-making.
• Experience investigating customer issues, warranty concerns, failed parts, or field quality conditions.
• Experience writing and delivering technical reports, investigation findings, corrective-action updates, and management summaries.
• Strong presentation skills and ability to communicate technical information clearly to varied audiences.
• Advanced Microsoft Excel or Google Sheets competency, including pivot tables, lookups, data organization, charts, and analysis of large datasets.
• Mechanical aptitude and hands-on skill in transmission, vehicle, or propulsion-system diagnosis, repair, teardown, and component inspection.
• Proficiency in failure analysis and identifying failure modes and physical or process-related root causes.
• Skill in basic metrology and inspection methods, and foundational knowledge of transmission and vehicle design, manufacturing processes, production operations, and service practices.
• Understanding of quality-system requirements, BIQ IV standards, GQRs, and manufacturing quality processes.
• Ability to maintain effective two-way communication with issue owners, cross-functional teams, plant leadership, suppliers, dealers, and service organizations.
• Excellent written and verbal communication skills for report writing, technical reviews, and investigation delivery.
• Ability to work overtime and off shift as needed.

Nice To Haves

• At least 3 years of relevant engineering experience in quality, reliability, manufacturing, powertrain, transmission, vehicle, or warranty.
• Bachelor’s degree in mechanical engineering, electrical engineering, automotive engineering, manufacturing engineering, or a related discipline.
• Transmission, propulsion, automotive, or manufacturing experience.
• Experience with manufacturing quality, warranty, reliability, or field-service processes.
• Experience with Microsoft Power Apps or similar digital tools.
• Familiarity with warranty evaluation rating processes, metrics, claim data, and field-quality measures.

Responsibilities

• Reduce warranty expenditures, repeat repairs, and customer impact related to transmission and propulsion-system concerns.
• Lead rapid problem solving and structured root-cause analysis for customer issues, warranty concerns, internal quality issues, and failed transmissions or components.
• Work with the Red X team to analyze failed parts and assemblies through returned-part evaluation, teardown, inspection, testing, data analysis, field or dealership information, and manufacturing-process review.
• Prepare warranty and quality investigation reports using failed-part analysis, field or dealership visits, phone contacts, claim information, returned parts, and plant data.
• Maintain an accurate returned-parts log, including claim information, failure mode, status, ownership, disposition, and tracking details.
• Communicate investigation results and collaborate with issue owners to identify, develop, validate, and implement permanent corrective actions.
• Develop and apply test methodologies, fixtures, and apparatus for physical testing of warranty-returned transmissions, parts, and components.
• Develop hands-on expertise in transmission diagnosis, repair methodology, component teardown, inspection, and failure analysis.
• Monitor field, engineering, manufacturing, dealership, and service feedback to evaluate countermeasure effectiveness and identify emerging issues.
• Analyze quality, warranty, reliability, and production data to identify trends, prioritize actions, and measure improvement.
• Develop and administer reliability, warranty, and corrective-action plans and reports for senior management, engineers, manufacturing teams, and service stakeholders.
• Support improvement of GM warranty evaluation ratings and actions that improve transmission performance and customer satisfaction.
• Support plant adherence to BIQ IV standards, GQRs, quality procedures, layered audit requirements, and related audits or assessments.
• Participate in quality reviews, containment activities, problem-solving teams, design and process reviews, and launch or change-management activities as assigned.
• Validate corrective actions using appropriate data, testing, process audits, and effectiveness monitoring.
• Perform miscellaneous assignments related to quality, reliability, vehicle-plant feedback, warranty, and transmission-line responsibilities.
• Travel as needed to support vehicle assembly plant investigations and other business needs.
• Work overtime and off shift as needed.

Benefits

• Relocation benefits are available for candidates who qualify under company policy.
• GM provides employee well-being and career support resources; further benefit details are available through GM Total Rewards resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level