Human Resources Manager

Lifetime Quality Roofing•Columbus, OH

About The Position

Lifetime Quality Roofing is seeking an experienced, hands-on HR Manager to oversee human resources operations across its growing, multi-state organization. The role manages day-to-day HR functions, employment-law compliance, employee and leadership support, and the development of consistent HR processes across locations. The position combines strategic initiatives with practical, hands-on responsibilities. The HR Manager oversees HR operations and compliance; employee relations and development; recruiting, onboarding, and offboarding; benefits, leave, and workers’ compensation; and HR strategy and organizational support. The role partners with leaders and managers, supports employees, administers policies and programs, monitors HR trends, and improves processes and the employee experience.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.
At least 7 years of progressive human resources experience, including at least 2 years in an HR management or lead generalist capacity.
Strong knowledge of federal and multi-state employment laws and HR compliance requirements.
Hands-on experience managing employee relations, benefits administration, workers’ compensation, and unemployment claims.
Experience developing and implementing HR policies and procedures.
Proficiency with HRIS/payroll systems and Microsoft Office or Google Workspace.
Strong communication, organization, problem-solving, and conflict-resolution skills.
Ability to manage confidential information with professionalism and discretion.

Nice To Haves

SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
Experience in construction, roofing, home services, or a similar field-based industry.
Experience supporting multi-state or multi-location operations.
Experience working in a growing organization with evolving processes and priorities.

Responsibilities

Oversee daily HR operations, including employee relations, personnel records, policies, and procedures.
Ensure compliance with federal, state, and local employment laws across multiple locations.
Develop, implement, and maintain HR policies, procedures, and the employee handbook.
Manage employment reporting, documentation, and recordkeeping, including I-9 verification, EEO-1, OSHA, and ACA requirements.
Partner with leadership on employee concerns, workplace investigations, disciplinary actions, and terminations.
Serve as a resource for employees and managers regarding HR questions, policies, and workplace concerns.
Manage employee performance review processes and support performance improvement initiatives.
Support employee engagement, retention, and professional development efforts.
Conduct exit interviews and identify opportunities to improve retention.
Partner with hiring managers and recruiting teams to support hiring across office, sales, and field operations.
Oversee onboarding and offboarding processes and lead new-hire orientations.
Coordinate HR-related training and support HR setup and onboarding for new branch locations.
Administer employee benefits programs, enrollment, annual open enrollment, and employee inquiries.
Manage employee leave requests, including FMLA and applicable state leave requirements.
Oversee workers’ compensation claims, coordinate with insurance providers, and manage return-to-work processes.
Handle unemployment claims and related documentation.
Partner with senior leadership to align HR practices with company goals and operational needs.
Identify opportunities to improve HR processes, efficiency, and the employee experience.
Monitor HR metrics, including turnover, retention, and employee-related trends.
Support company-wide communications and other operational initiatives as needed.