Human Resources Manager

United Insurance•Portland, ME

11d•$85,000 - $110,000

About The Position

The Human Resources Manager leads and oversees key human resources functions for a multi-location organization, serving as a trusted partner to leadership and managers. The role provides strategic guidance and hands-on support across employee relations, talent management, performance management, compensation, benefits, compliance, and organizational development. The manager balances strategic planning with daily HR operations, handles complex employee matters, and develops practical solutions that support business objectives and a positive, professional workplace culture. The position helps ensure consistent HR practices across locations while promoting accountability, collaboration, integrity, adaptability, and employee engagement. The role partners with senior leaders and department managers; leads employee relations, performance management, recruiting, compliance, compensation and benefits, organizational development, and HR operations; and supervises and mentors HR team members. Responsibilities also include managing HR budgets and vendor relationships, maintaining HR systems and records, supporting payroll administration, and traveling as needed. Other duties may be assigned.

Requirements

Bachelor’s degree in HR, Business Administration, or equivalent work experience.
Five or more years of experience in an HR leadership role.
Strong knowledge of federal and state employment laws and HR best practices.
Demonstrated experience managing complex employee relations matters and advising managers on performance, disciplinary action, and workplace concerns.
Experience developing, implementing, and improving HR policies, procedures, and programs.
Strong understanding of compensation administration, employee benefits, leave management, and HRIS platforms.
Ability to build trusted relationships across departments and locations.
Ability to influence and coach leaders at all levels of the organization.
Strong organizational, analytical, and problem-solving skills.
Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint.
Positive, friendly, and professional attitude.

Nice To Haves

Experience supporting a multi-location or multi-state organization.

Responsibilities

Partner with senior leadership and department managers to align HR strategies with organizational goals and business needs.
Guide and coach managers on employee performance, workplace concerns, disciplinary action, conflict resolution, and difficult conversations.
Develop, implement, and maintain HR policies, procedures, and programs that support organizational effectiveness and consistent employee experiences.
Improve HR processes, internal communication, employee engagement, and retention.
Handle sensitive employee and business matters confidentially and with sound judgment.
Lead employee relations matters, including investigations, conflict resolution, performance concerns, corrective action, and employment decisions.
Coach managers on setting expectations, documenting performance, delivering feedback, and addressing attendance and conduct issues.
Oversee performance management, including annual reviews, goal setting, employee development, and performance improvement plans.
Support a respectful, collaborative, and accountable workplace culture.
Identify employee development opportunities and support career growth, succession planning, and retention initiatives.
Partner with leadership and hiring managers on staffing needs, recruiting strategies, and workforce planning.
Oversee recruitment and selection processes to promote effective, consistent, and compliant hiring.
Support onboarding, orientation, internal career development, and succession planning.
Evaluate recruiting and retention trends and recommend improvements.
Maintain and update the employee handbook, policies, and HR procedures.
Oversee HR-related audits, reporting, and recordkeeping.
Ensure HR policies and practices comply with applicable federal, state, and local employment laws and regulations.
Monitor employment legislation and assess its impact on company policies, procedures, and practices.
Oversee leave administration, accommodations, workplace policies, and employee documentation in accordance with applicable requirements.
Maintain confidential personnel records and ensure appropriate documentation and retention.
Partner with leadership and external advisors on employment-related risks and complex compliance matters.
Evaluate and recommend competitive compensation and benefits strategies.
Administer benefits programs, open enrollment, and employee communications with benefits providers and internal stakeholders.
Oversee HRIS processes, employee records, reporting, and data integrity.
Oversee and support payroll administration and coordination among HR, payroll, and benefits functions.
Analyze HR data and metrics to identify trends, inform decisions, and recommend improvements.
Develop and support initiatives for employee engagement, retention, recognition, and workplace culture.
Identify training needs and coordinate leadership development, manager training, and employee education programs.
Support organizational changes, role development, career pathing, and succession planning.
Promote organizational values, teamwork, accountability, innovation, and care for clients and colleagues.
Evaluate HR programs and recommend improvements that support employees and business performance.
Oversee HR systems, processes, and data integrity.
Manage HR budgets and vendor relationships.
Supervise and mentor HR team members.
Continuously improve HR processes and the employee experience.
Travel as needed.
Perform other duties as assigned.