Human Resources Manager

MCR • New York, NY

8d • $80,000 - $95,000

About The Position

The Human Resources Manager reports to TWA Hotel’s Director of Human Resources and supports managers and team members throughout the team member journey. The role partners with hotel departments through collaboration and coaching, with responsibilities spanning labor relations, employer branding, recruitment and retention, onboarding, performance management, learning and development, workers’ compensation, legal matters, wage-and-hour compliance, talent and career management, diversity and inclusion, policies and procedures, recognition, and compensation and benefits. The successful candidate is highly motivated and self-directed, takes initiative, and is committed to creating an engaging hotel culture.

The manager provides guidance and support to hotel leaders, managers, and team members; promotes company values and a positive team member relations climate; and ensures team members have resources to support guest service. The role coordinates orientation, training, feedback, coaching, and learning opportunities; responds to employee and management questions; supports investigations and issue resolution; and maintains confidentiality.

The position also oversees key HR operations, including recruitment compliance, hiring and onboarding, background checks, personnel files and HR systems, payroll-record support, audits, workers’ compensation and leave-related processes, and the processing of HR orders. It requires maintaining accurate records and compliance with applicable company policies and federal, state, and local laws. The work includes a flexible schedule that may require availability days, nights, holidays, and weekends according to hotel needs, as well as sedentary work and moving objects weighing up to 10 pounds.

Requirements

• Diploma or bachelor’s degree in a related field.
• At least 3 years of experience in Human Resources roles, including at least 1 year in a leadership-level position.
• Recruitment experience in the hospitality field.
• Previous supervisory responsibility.
• Knowledge of local labor laws and employment-law requirements.
• Computer literacy in Microsoft Windows applications.
• Effective verbal and written communication with team members and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by team members and guests.
• Ability to multitask, prioritize departmental functions, and meet deadlines.
• Strong organization skills and ability to manage multiple tasks.
• Ability to work independently with strong initiative; self-motivated and energetic.
• Strong leadership and communication skills, relationship-building ability, and a hands-on, can-do approach to HR management.
• Ability to handle problems by anticipating, preventing, identifying, and resolving them, and to evaluate complex information from multiple sources.
• Ability to maintain confidentiality.
• Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
• Flexible schedule with availability for days, nights, holidays, and weekends based on hotel demands.
• Sedentary work involving exertion of up to 10 pounds of force frequently or constantly to move objects.

Nice To Haves

• Experience in a union environment.
• Human Resources experience in hotel operations.
• Up-to-date knowledge of HR trends and practices in the market.
• Ability to foster a collaborative community and work effectively with diverse communities and people from multicultural backgrounds.
• Flexibility and ability to embrace and respond to change.

Responsibilities

• Provide support, direction, and counseling to the hotel leadership team, managers, and team members to help meet guest expectations and the hotel’s vision.
• Promote company values, including integrity, communication, respect, teamwork, service, innovation, professional growth, profitability, and a can-do attitude.
• Ensure team members have the tools and resources needed to serve guests.
• Manage team member relations programs and activities, including recognition, social events, and general hotel meetings.
• Manage strategies that encourage team members to perform at their best.
• Implement onboarding procedures and coordinate and conduct company- and brand-specific orientation and training programs.
• Support ongoing feedback, coaching, performance improvement, and access to learning opportunities.
• Understand, communicate, implement, and follow company and hotel policies and procedures; oversee communications and postings related to federal, state, and local laws.
• Support the Director of Human Resources in investigating and resolving team member issues and recommending appropriate resolutions.
• Guide team members and team captains in implementing HR plans, programs, policies, and training.
• Manage the workers’ compensation claims process and assist with leave, unemployment claims, garnishments, and related procedures.
• Create personnel files for new team members, enter hires into the HR system, and maintain and validate personnel records and HR-system data.
• Train new hires on HR processes, programs, policies, and information systems.
• Support the processing and maintenance of payroll records as needed.
• Respond to team member and management questions, requests, and concerns about company and HR programs, policies, and guidelines; inform HR management of relevant relations issues.
• Maintain the confidentiality and security of team member and property records, files, and information; handle sensitive matters with tact and discretion.
• Maintain accurate employee records and files, including interview documents, I-9s, reference checks, drug-free workplace documentation, applicant self-identification forms, and orientation checklists.
• Monitor hiring and recruitment for compliance with applicable laws and company policies; assist with internal transfers and external hires.
• Coordinate pre-hire checks, communicate results to applicants, schedule and track orientation, and coordinate applicant background checks.
• Coordinate onboarding activities, including new-hire setup, job descriptions, paperwork, and communication of documents required for I-9 verification on the first day of employment.
• Follow employment compliance standards for new hires and follow up on outstanding paperwork.
• Manage HR audits and tracking systems to ensure timely and accurate completion.
• Prepare and review written materials, including logs, letters, memoranda, and reports, for accuracy and completeness.
• Process HR-related orders through the property ordering system and ensure receipt of items and invoice processing for payment.
• Develop and maintain positive, productive working relationships with other team members and departments.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance, available after 30 days of employment for full-time team members
• Dental insurance, available after 30 days of employment for full-time team members
• Vision insurance, available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager