Human Resources Manager

Fiserv • Nashville, TN

13d • Onsite

About The Position

The Human Resources Manager partners with assigned Fiserv Output Solutions (FOS) leaders and advises managers and associates on local and corporate HR programs. The role uses sound business judgment to make timely and consistent decisions about human capital in a fast-paced, high-volume environment, and ensures effective delivery of the full life cycle of HR practices to attract, retain, and develop associates.

The manager supports approximately 300 or more exempt and non-exempt associates across multiple locations and shifts. The role leads site-level HR projects and participates in cross-functional FOS initiatives, coordinating stakeholders, timelines, and milestones. It also manages associate relations matters, investigations, process and compliance issues, and related remediation while ensuring alignment with applicable employment laws, the Fiserv Code of Conduct, values, and company procedures.

The position uses HR analytics and operational metrics to inform leadership decisions; executes the annual compensation cycle, including compensation planning, job analyses, and salary surveys; and partners with managers and supervisors on workforce planning, talent selection, headcount forecasting, goal alignment, performance management, and associate development. This is an on-site role, Monday through Friday, with 10%–15% annual travel. The role requires computer and audio equipment use. Applicants must already have valid and unrestricted U.S. work authorization; sponsorship is not available.

Requirements

• At least 7 years of experience in a Human Resources role.
• At least 3 years of strategic employment relations experience.
• Bachelor’s degree in Human Resources, Legal Studies, Business Administration, or a related field, or an equivalent combination of education, related experience, and/or military experience.
• Must currently possess valid and unrestricted U.S. work authorization; employment sponsorship is not available.
• Able to work on-site Monday through Friday.
• Able to travel 10%–15% annually.
• Able to use a computer and audio equipment.

Nice To Haves

• Master’s degree in Human Resources or a related field of study.
• PHR, SPHR, PHR-CP, SPHR-CP, or equivalent certification.
• Bilingual Spanish.

Responsibilities

• Advise and support approximately 300 or more exempt and non-exempt associates across multiple locations and shifts.
• Advise and counsel managers and associates on local and corporate HR programs.
• Lead site-level HR projects and participate in cross-functional FOS initiatives, coordinating stakeholders, timelines, and milestones and tracking progress.
• Proactively manage associate relations issues, investigations, process issues, and compliance issues to minimize business risk; remediate identified issues and escalate matters appropriately.
• Provide the management team with resolutions and action items.
• Lead investigations and ensure activities comply with local, state, and federal employment laws and regulations, the Fiserv Code of Conduct, company values, and operating processes and procedures.
• Use HR analytics and report operational HR metrics to help leaders make informed decisions.
• Execute the annual compensation cycle, including compensation planning, job analyses, and salary surveys.
• Partner with managers and supervisors on workforce planning, talent selection, and headcount forecasting.
• Advise managers on goal alignment, performance management, and associate development.

Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof peer-recognition program with points redeemable for rewards.
• Eight Employee Resource Groups.
• Training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning, including a 401(k) match and discounted shares through the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager