Quality System Manager (Onsite)
About The Position
The Quality System Manager owns end-to-end delivery for MRB digital products, including requirements, functional design, testing, and release readiness. The role works with MRB members, engineering, and operations to map current- and future-state processes and translate them into user stories with clear acceptance criteria. It maintains functional specifications as requirements change and leads system and user acceptance testing, including test scripting, business tester coordination, defect resolution, and traceability from requirements through testing and defect closure. The manager recommends test sign-off for each release and provides the Product Owner with a clear go/no-go view. The role manages day-to-day delivery through JIRA backlog maintenance, coordination of dependencies and risks across development, SAP, and business teams, and status reporting to leadership. It serves as the primary functional decision-maker for development teams on questions within agreed scope, escalating priority and scope trade-offs to the Product Owner. Additional responsibilities include defining data mappings and interface requirements for SAP quality notification integrations in partnership with SAP teams; extending delivery ownership of the SmartQN product family, with growth into the Product Owner role for SmartQN Tasker; and supporting KPI development, reporting, dashboards, and ad-hoc data requests using SQL, Databricks, and Qlik. The role offers the opportunity to deepen knowledge of the company’s quality system, drive improvement, support new concepts for quality initiatives, and contribute to AI initiatives for MRB.
Requirements
- Bachelor’s degree or equivalent experience and a minimum of 8 years of prior relevant experience, or an advanced degree in a related field and a minimum of 5 years of experience.
- Experience leading requirements, functional design, and testing for enterprise software delivery.
- Experience planning and running user acceptance testing with business stakeholders, including defect management through resolution.
- U.S. citizenship is required to access information under the program/contract.
Nice To Haves
- Experience delivering in an agile environment using JIRA, GitHub, or similar tools.
- Demonstrated ability to manage stakeholders across technical and business teams and communicate status and risk to leadership.
- SAP QM experience, particularly with quality notifications; exposure to S/4HANA.
- Product management experience.
- Working knowledge of SQL; experience with Databricks and/or Qlik.
- Business analysis or product certification, or Lean/Six Sigma training.
Responsibilities
- Own end-to-end delivery for MRB digital products, including requirements, functional design, testing, and release readiness.
- Lead requirements work with MRB members, engineering, and operations; map current- and future-state processes and create user stories with clear acceptance criteria.
- Write and maintain functional specifications for development teams, updating them as requirements change.
- Plan and lead system and user acceptance testing; author test scripts, coordinate business testers, manage defects through closure, and maintain traceability from requirements to tests and defect resolution.
- Recommend test sign-off for each release and give the Product Owner a clear go/no-go picture.
- Manage day-to-day delivery, including JIRA backlog maintenance, cross-team dependencies and risks, and status and risk reporting to leadership.
- Serve as the primary functional decision-maker for development teams on questions within agreed scope, escalating priority and scope trade-offs to the Product Owner.
- Define data mappings and interface requirements for SAP quality notification integrations in partnership with SAP functional and technical teams.
- Extend delivery ownership of the SmartQN product family and grow into the Product Owner role for SmartQN Tasker.
- Support KPI development, reporting, dashboarding, and ad-hoc data requests using SQL, Databricks, and Qlik.
- Drive improvement in the company’s quality system and support new quality concepts and AI initiatives for MRB.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
- Annual short-term and/or long-term incentive compensation programs may be available, depending on position level and collective-bargaining coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
