APU Quality Senior Manager (Onsite)
About The Position
RTX’s Pratt & Whitney is seeking an APU Quality Senior Manager for its Military Engine Quality organization. The role leads a team of Quality Managers responsible for quality and delivery goals across 23 Auxiliary Power Unit (APU) and Turbojet (TJ) programs, and supports customer satisfaction and quality performance across Integrated Program Management Teams (IPMTs). The Senior Manager is an integral member and escalation point for APU and TJ IPMTs and serves as the primary customer liaison for quality matters. The role supports quality issues for in-service customers, coordinates with Component Integrated Product Team (CIPT) representatives, and guides product escape resolution. It ensures regulatory, customer, and program quality requirements are met, including requirements related to product certification, Materials Review Board processes, and aftermarket actions. The position oversees process and product oversight for nonconformance activities, identifies adverse trends and emerging product issues, and participates in escape management. This includes ensuring appropriate resources, root cause analysis, corrective actions, customer communication, and completion of investigations. The role also represents the program office in Problem Resolution Team and audit-finding closeout reviews, implements customer and supplier quality plans, advocates for the customer with Operations-based teams, and participates in customer, third-party regulatory, and internal audits. This is an onsite, U.S.-based role in West Palm Beach, Florida. U.S. citizenship is required because only U.S. citizens are authorized to access information under the program/contract. No security clearance is required.
Requirements
- Bachelor’s degree and at least 10 years of experience, or an advanced degree and at least 7 years of experience.
- Experience with program management and leading cross-functional teams.
- Prior work experience interpreting data and using tools such as SAP, QLIK, and Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, MS Project, or similar).
- Experience in quality assurance, including regulatory compliance and corrective action processes.
- U.S. citizenship is required.
Nice To Haves
- Bachelor’s degree in Engineering, Aerospace, Operations, or a related field.
- Experience working with customers and delivering results in cross-functional teams.
- Experience with executive-level presentations and communication.
- Knowledge of root cause analysis and corrective action methodologies, with the ability to influence without authority.
- Familiarity with Raytheon Life-cycle Program Management (RLPM) processes.
Responsibilities
- Lead three APU program Quality Managers overseeing 23 APU and TJ programs.
- Serve as an integral member and escalation point for APU and TJ Integrated Program Management Teams (IPMTs).
- Act as the primary liaison with customers for quality-related issues.
- Support quality activities for in-service customers, coordinating with Component Integrated Product Team (CIPT) representatives and guiding product escape resolution.
- Ensure regulatory, customer, and program quality requirements are met, including support for product certification, Materials Review Board processes, and aftermarket actions.
- Oversee process and product oversight for nonconformance activities and identify and address adverse trends and emerging product issues.
- Participate in escapes management, ensuring resource allocation, root cause analysis, corrective actions, customer communication, and thorough investigation completion.
- Represent the program office in Problem Resolution Team (PRT) and audit-finding closeout reviews to help eliminate issue recurrence.
- Advocate and implement customer and supplier quality plans to achieve delivery, cost, and quality objectives.
- Act as the Voice of the Customer for Operations-based teams, driving process control, escape management, and quality improvement initiatives.
- Prepare for and participate in customer, third-party regulatory, and internal audits.
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Short-term and long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
- Potential eligibility for annual short-term and/or long-term incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
