Senior Customer Quality Engineer (Onsite)
About The Position
RTX’s Collins Aerospace is seeking a Customer Quality Engineer to join its team in Richardson, Texas. The role supports customer satisfaction and quality improvement across multiple disciplines by working with customers and internal teams to evaluate products and processes, investigate deficiencies, and implement corrective actions. The position collaborates with operations, manufacturing, supply chain, and engineering teams and contributes to improvements in Mission Systems products and processes. It is an onsite role. The successful candidate will build customer relationships, manage satisfaction metrics, interpret customer requirements, and assess compliance with the current Quality Management System. The role also involves responding to customer issues that require corrective action or affect satisfaction, and participating in cross-functional improvement efforts. An active and existing DoD Secret clearance is required after day one; U.S. citizenship is required because only U.S. citizens are eligible for the required clearance.
Requirements
- Typically, a bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM) and at least 8 years of experience, or at least 5 years of experience with an advanced degree.
- Experience with Quality Systems, including AS9100 standards.
- Experience applying quality tools and methodologies in a professional setting.
- Experience managing customer satisfaction metrics and implementing corrective actions.
- Must be able to obtain a Secret clearance.
- U.S. citizenship is required.
- An active and existing security clearance is required after day one.
Nice To Haves
- Proficiency in Microsoft Office applications.
- Experience with problem-solving techniques and decision-making processes.
- Experience delivering presentations and communicating with diverse audiences.
- Experience planning and coordinating cross-functional efforts.
Responsibilities
- Build and maintain strong customer relationships and ensure alignment with customer requirements.
- Manage customer satisfaction metrics for assigned customers.
- Collaborate with operations, manufacturing, supply chain, and engineering teams to evaluate Mission Systems products and processes.
- Conduct root cause analysis for deficiencies and ensure corrective actions are implemented in a timely manner.
- Participate in cross-functional teams to drive product and process improvements.
- Interpret customer requirements and assess compliance with the current Quality Management System.
- Respond to customer issues requiring corrective action or affecting customer satisfaction.
Benefits
- Medical, dental, and vision insurance.
- Three weeks of vacation for newly hired employees.
- 401(k) plan with employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.
- Tuition reimbursement program.
- Student Loan Repayment Program.
- Life insurance and disability coverage.
- Optional pet, home and auto, additional life and accident, critical illness, group legal, and identity theft protection coverages.
- Birth, adoption, and parental leave benefits.
- Fertility and family-planning benefits.
- Adoption Assistance.
- Autism Benefit.
- Employee Assistance Plan, including up to 10 free counseling sessions.
- Healthy You Incentives wellness rewards program.
- Virtual doctor visits through Doctor on Demand.
- Bright Horizons child and elder care services.
- Teladoc Medical Experts second opinion program.
- Flexible spending accounts.
- Flexible work schedules.
- Paid time off and holidays.
- Potential eligibility for annual short-term and/or long-term incentive compensation programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
