Senior Engineer - Customer Quality
About The Position
VPG is seeking a highly motivated Senior Engineer - Customer Quality to join its Quality team in Oragadam, Chennai, on a full-time basis. The role leads the Customer Quality function and a team of Quality Engineers, ensuring customer quality concerns are managed effectively and closed on time. It drives structured problem-solving, customer communication, corrective and preventive actions, and PPAP and change submissions to support customer satisfaction and sustained quality performance. The position serves as the key quality interface between customers and internal cross-functional teams and ensures customer requirements are translated into internal actions.
Requirements
- Bachelor’s degree in Mechanical, Production, Electrical, or Electronics Engineering, or equivalent.
- 8–12 years of experience in Quality or Customer Quality in an automotive or manufacturing environment.
- Proven experience in customer complaint management and structured problem-solving.
- Experience in PPAP and engineering or process change management.
- Strong knowledge of IATF 16949 and Automotive Core Tools, including PPAP, PFMEA, Control Plan, MSA, and SPC.
- Strong knowledge of 8D problem-solving, root cause analysis, and customer complaint management.
Nice To Haves
- Experience interacting directly with OEM or Tier-1 customers.
Responsibilities
- Lead the team in handling customer complaints and quality concerns from initial receipt through effective closure.
- Ensure timely containment and protection of customer requirements.
- Lead and review 8D and other structured problem-solving activities for customer concerns.
- Ensure root causes are established using data and objective evidence.
- Ensure corrective actions address occurrence, escape, and system-related causes, where applicable.
- Review corrective-action effectiveness and ensure recurrence is prevented.
- Monitor and drive closure of open customer concerns within agreed timelines.
- Act as the primary quality interface with customers for assigned programs and products.
- Coordinate customer meetings, quality reviews, and technical discussions.
- Provide timely and accurate responses to customer concerns, including interim containment, investigation status, and permanent corrective actions.
- Handle customer escalations and ensure appropriate internal management escalation.
- Build customer relationships through transparent, fact-based communication.
- Coordinate with PE on PPAP submissions for new products, process changes, and engineering changes.
- Lead or mentor Quality Engineers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
