Senior Staff Engineer, Customer Quality

Qualcomm • San Diego, CA

8d • $169,800 - $254,600

About The Position

As a Qualcomm Customer Quality Engineer, you will establish close relationships with data center customers, lead quality communications with them, internally drive resolution of reported problems, and represent the voice of the customer to internal teams. The role involves independently coordinating customer issue resolution and quality improvement, with minimal supervision and significant influence on decisions beyond the immediate work group. It also provides supervision or guidance to other team members.

Requirements

• Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or a related field and 6 or more years of Hardware Engineering or related work experience; alternatively, a master's degree in one of these fields and 5 or more years of related experience, or a PhD and 4 or more years of related experience.
• Verbal and written communication skills to convey complex information; the role may require negotiation, influence, and tact.

Nice To Haves

• Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or a related field.
• 8 or more years of Hardware Engineering or related work experience.
• 4 or more years of technical and business customer communications.
• 2 or more years of experience dealing with suppliers to drive issue resolution.
• 2 or more years in a technical leadership role, with or without direct reports.

Responsibilities

• Lead customer conference calls and face-to-face meetings related to quality.
• Track customer quality metrics and provide regular reports to customers and internal management.
• Coordinate and participate in customer audits.
• Understand critical elements of reported issues and provide direction to the working team.
• Assess results from technical activities and formulate responses to customers that consider quality and customer goals.
• Interface with customers, integrators, and partners onsite at their locations to support problem solving and issue resolution as needed.
• Develop customer presentations covering containment, root cause, risk assessments, corrective and preventative actions, and recovery plans for complaints.
• Work cross-functionally across internal organizations to assess product risk, drive problem solving, achieve continuous improvement, and increase customer satisfaction.

Benefits

• Competitive annual discretionary bonus program.
• Opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for the annual bonus).
• Competitive benefits package designed to support employees at work, at home, and at play.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior