Customer Quality Engineer

Nidec•Saint Charles, IL

About The Position

The Customer Quality Engineer works with interdepartmental engineers and technical colleagues to manage key customer accounts for quality and lead product problem resolution. The role manages strategic customer accounts, addresses customer issues through effective communication and problem-solving, and interacts with colleagues globally. Occasional travel to customer and other Nidec locations is required, up to 15%. The position may also involve new product launch activity requiring FMEA Moderator training.

Requirements

At least 3 years of experience.
Bachelor's degree.
High attention to detail and accuracy.
Analytical thinking and working knowledge of problem-solving techniques, such as Pareto analysis, cause-and-effect analysis, and histograms.
Technical thinking and knowledge of core quality tools.
Written and verbal communication skills for working with internal and external customers.
Quality engineering or manufacturing engineering experience in an automated, high-volume production environment within the automotive industry.
Familiarity with charts, corrective action programs, simple DOE, and other SPC tools.
Expertise with ISO 14001 and IATF 16949.
Strong PC skills, including Microsoft Office, Word, Excel, and Access.
Ability to meet the stated physical demands, including occasionally lifting or moving up to 50 pounds.

Nice To Haves

Knowledge of plating, plastic molding, metal stamping, and/or welding.
Limited knowledge of soldering, electronic components, and PCB assembly.
FMEA Moderator training for new product launch activity, as applicable.

Responsibilities

Develop strategies for managing assigned customer accounts.
Lead customer quality issue resolution and direct issues to closure by gathering appropriate teams and applying problem-solving tools, including 8D, 5P, 5 Whys, Fault Tree Analysis, and customer-specific documents.
Interact with customers to meet their requirements and understand customer-specific requirements.
Maintain daily quality data, including PPM and other KPI targets, and cost data for internal and external costs.
Engage the site production team to drive manufacturing improvements.
Support new business opportunities and new product development programs.
Gather warranty data, generate warranty charts, analyze trends, and prepare warranty reports for assigned OEMs to reduce warranty costs.
Support customer and plant-level change management programs.
Fulfill and submit new-part submission requirements, including PPAP.
Work with cross-functional teams on APQP for new product launches and AQP for product or process changes.
Serve as a key member of FMEA development and liaison between Manufacturing Engineering and Design Engineering.
Set quality goals and improvement plans.
Document and use lessons learned.
Review and improve control plans.
As needed, contribute to new product launch activity that may require FMEA Moderator training.