Customer Quality Engineer

Resilient Structures • St. George, UT

1d • Onsite

About The Position

Resilient Structures is seeking a full-time Customer Quality Engineer to join their team in St. George, UT. This role serves as the key connection between customers and internal teams, leading investigations for quality concerns and driving solutions for product and process improvements. Responsibilities include reviewing customer requirements and technical drawings, conducting root cause analyses, leading 8D corrective action efforts, supporting audits and inspections, maintaining ISO 9001:2015 compliance, and analyzing quality trends for continuous improvement opportunities.

Requirements

• Bachelor's degree in Engineering, Quality, or a related field, or equivalent quality engineering experience
• 3+ years of quality assurance or quality engineering experience
• Strong knowledge of 8D, 5-Why, Fishbone, root cause analysis, and corrective action methodologies
• Familiarity with ISO 9001:2015 or similar Quality Management Systems
• Engineering drawing and technical print reading experience
• Working knowledge of Microsoft Office
• Occasional travel availability
• Excellent communication skills

Nice To Haves

• Experience with customer audits
• Experience with customer-facing quality activities
• Experience with composites or industrial manufacturing environments
• Advanced Excel and data analysis skills
• Experience with SPC, Minitab, and control charts

Responsibilities

• Serve as the key connection between customers and internal teams.
• Lead investigations when quality concerns arise.
• Drive solutions that improve products and processes.
• Review customer requirements and technical drawings.
• Conduct root cause analyses.
• Lead 8D corrective action efforts.
• Support audits and inspections.
• Maintain ISO 9001:2015 compliance.
• Analyze quality trends to identify opportunities for continuous improvement.

Benefits

• Comprehensive health, dental, and vision benefits
• Retirement savings plans with company contributions
• Employer-paid life and short-term disability insurance
• Optional additional coverage (life, long-term disability)
• Generous paid time off
• Employee Assistance Program (EAP)
• Opportunities for growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level