Customer Quality Engineer

Knowles Corporation • Liberty, SC

1d • $70,000 - $80,000 • Onsite

About The Position

The Quality Customer Engineer serves as the primary point of contact for clients regarding quality issues, concerns, and feedback. This role involves applying structured problem-solving methodologies to resolve field failures and internal defects, overseeing quality documentation for alignment with regulatory requirements (QMS and AS9100), and developing/tracking CAPA plans. The engineer will also work with manufacturing and design teams for continuous improvement, monitor field warranty data and RMA processes, develop customer relationships, and relay customer feedback to product and engineering departments. Responsibilities include maintaining a technical knowledge base, compiling reports, overseeing inspection and test processes, and performing quality reviews of catalyst design-FMEA.

Requirements

• Bachelor’s degree in Engineering (Mechanical, Industrial, or Manufacturing), Quality Management, or a closely related technical field
• 3 to 6 years of experience in quality control, assurance, or manufacturing
• Deep understanding of statistical process control (SPC), measurement system analysis (MSA), and interpreting engineering blueprints.
• Exceptional written and verbal communication skills, negotiation abilities, and the capacity to lead cross-functional teams in high-pressure situations.
• Must be a U.S. person (citizen, lawful permanent resident, or individual granted refugee or asylee status) or have the necessary authorization to access controlled technical data due to ITAR/EAR regulations.

Nice To Haves

• Will train applicant

Responsibilities

• Serve as the primary point of contact for clients regarding quality issues, concerns, and feedback.
• Apply structured problem-solving methodologies (e.g., 5-Whys, Fishbone diagrams, Six Sigma) to resolve field failures and internal defects.
• Oversee quality documentation and ensure alignment with regulatory requirements from QMS and specifically AS9100.
• Develop, track, and implement CAPA (Corrective and Preventive Action) plans to stop defective parts from reaching the customer.
• Work with manufacturing and design teams to prevent process variations and improve overall product reliability. Ensure appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer and support effective and appropriate change management, in accordance with agreed upon customer requirements.
• Monitor field warranty data, RMA (Return Merchandise Authorization) processes, and customer scorecards to mitigate financial impacts. Develop Pareto of customer complaints and set up a corrective action plan.
• Develop customer relationships and communication channels to improve rapid response to customer Quality technical requests.
• Relay customer feedback and usage data to product and engineering departments to prioritize system improvements, feature requests, and bug fixes.
• Maintain a technical knowledge base (FAQs, troubleshooting steps) and compile reports detailing the nature and frequency of technical issues.
• Overseeing inspection and test processes to assure customer requirements.
• Performs quality reviews of catalyst design-FMEA for compliance with stated customer requirements, specifications, and quality records.

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and growth
• A dynamic and collaborative work environment focused on innovation and continuous improvement.
• Flexible PTO
• Paid holidays
• Prescription Drug Plans
• Retirement Savings Plan (401k)
• Basic Life Insurance
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level