Customer Quality Engineer

MANN+HUMMEL•Portage, MI

14h

About The Position

The Customer Quality Engineer serves as the primary quality contact for automotive customers after the start of production. This role manages customer complaints, audits, quality portals, deviations, PPAP submissions, and customer-specific requirements while coordinating internal problem-solving and corrective-action activities. The ideal candidate brings automotive manufacturing experience, strong customer-facing skills, and expertise in quality tools such as FMEA, PPAP, statistical analysis, and structured problem-solving.

Requirements

Bachelor degree preferred
3 years of experience in Quality, Manufacturing or Production functions in the automotive industry
Expertise in Quality Management Systems, Problem Solving, FMEA, PPAP and Statistics
Ability to interpret drawings and requirements for ensuring the adherence to agreed Quality parameters

Nice To Haves

Expertise in Customer Specific Requirements

Responsibilities

Organizes and supports customer´s quality-related visits and audits.
In case of an audit finding, organizes the investigation, correction or corrective action and verification.
Proactively visits the customer’s site as needed or requested.
Responsible for working with the customer’s portal for quality related topics.
Monitors and reports the site specific view of quality on the customer´s portals.
Enters all quality requested data to customer´s portal or answers the customer requests
Advise and be the expert on the use of customer specific requirements.
Reviews and submits customer requested documentation such as requalification, data, etc.
Discuss with customer the PPAP submission requirements in case of changes due to Technical Change Management (TCM) and coordinates the customer PPAP submission.
Manages the deviation process with the customer
In case of an internal product non-conformance steers the evaluation of the non-conformity based on defined and agreed customer specifications
In case of a customer complaint (0 km and field) initiates the problem solving process with the relevant team.
In cases of a formal complaint, reviews and submits the required documentation to the customer and ensures timeliness of submission based on customer’s expectation.
In case of field complaints, enters the field data into SAP WM, negotiates technical factor, and rejects claims and initiates Alerts as appropriate.
Actively participates in continuous improvement /corrective action activities of quality related processes and ensures the right application of Quality tools and expertise.
Has the authority and the responsibility to stop any process or product delivery in case of a serious non-conformance of customer expectations, safety or environmental risks, etc