Customer Quality Engineer

SPX Technologies • Olathe, KS

7d

About The Position

The Customer Quality Engineer leads customer-focused quality activities to ensure products meet customer expectations, performance requirements, and reliability standards. The role serves as a primary quality interface with customers, reviewing field issues, warranty data, and customer feedback to drive containment, root cause analysis, and corrective actions. It analyzes customer and field data to identify systemic issues and supports continuous improvement through direct engagement with cross-functional teams and factory personnel.

The position works with engineering, manufacturing, sourcing, service teams, suppliers, and internal stakeholders to resolve customer quality concerns, support new product introductions, and ensure robust quality planning throughout the product lifecycle. It also supports supplier and customer quality improvement programs, verifies corrective-action effectiveness, and provides technical guidance, project engineering, and quality training as needed. Travel may be required, and the work environment includes office and plant settings with varying noise levels.

Requirements

• Bachelor’s degree in engineering, Quality, or a related technical field.
• At least 5 years of experience in engineering, quality, or a related field.
• Excellent project management skills and ability to lead groups in a matrix organization.
• Ability to build customer loyalty.
• Continuous improvement capability.
• Demonstrated ability to lead implementation of best practices, including problem identification and resolution and manufacturing strategies.
• Intermediate skills in Microsoft Word and Excel.

Nice To Haves

• Experience with SAP or another ERP system.

Responsibilities

• Work directly with customers and SPX factories on quality issues, engaging the supply base and/or internal Supplier Quality resources.
• Provide technical guidance or assistance as required.
• Develop solutions to problems and new designs.
• Lead product quality assurance efforts to ensure conformance to standards and specifications through testing, inspection, and monitoring process variables and product characteristics.
• Work with Team Leaders and Process Engineers to improve product quality.
• Troubleshoot and analyze process capability and implement actions to improve production equipment quality.
• Evaluate and implement new technologies aimed at eliminating defects.
• Support production work teams as needed to meet world-class quality standards.
• Lead timely root cause analysis and 8D processes to rectify issues.
• Lead quality-related process improvement efforts across the Americas.
• Improve quality systems and tools.
• Provide technical quality support to improve efficiency, reduce costs, and improve quality.
• Review customer feedback regularly and implement prioritized actions to resolve concerns.
• Support site erection and commissioning teams as needed.
• Lead quality-related training activities.
• Perform project engineering functions as needed.
• Manage projects and schedule tasks.
• Collaborate with cross-functional teams, suppliers, and internal stakeholders to resolve customer-impacting quality issues and verify corrective-action effectiveness.

Benefits

• Generous and flexible paid time off, including paid personal time off, caregiver, parental, and volunteer leave.
• Competitive health insurance plans.
• 401(k) match.
• Benefits starting day one.
• Competitive and performance-based compensation packages and bonus plans.
• Educational assistance.
• Leadership development programs.
• Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level